Customer Service Advisor / Service Advisor

About the job

Kessel Auto Zug AG is a renowned car dealership with many years of experience in vehicle sales and service. Since 1 July 2026, we have moved into our new building in Sihlbrugg and are looking immediately or by arrangement for a talented team member to enrich and complement our Aftersales department.

If you have an insatiable passion for high-performance vehicles and want to seize the opportunity to inspire our customers with your enthusiasm, then this is your chance!

Become our new Customer Service Advisor / Service Advisor (m/f/d)

In this demanding role, you are not only the voice of our brand but also the face of our first-class customer service. Your task is to support and advise our customers with your expertise and commitment. You will become a central figure in our team, maintaining contact with our customers while acting as a link between them and our service staff.

As a Service Advisor, you represent our brand and our quality standards every day anew.

Your tasks

• Personal and telephone support as well as expert advice for our discerning customers
• Managing the entire customer process – from appointment scheduling through vehicle acceptance to vehicle return
• Professional and solution-oriented handling of customer concerns and complaints
• Planning and coordinating workshop capacity and monitoring agreed appointments
• Checking vehicles before return and ensuring flawless vehicle handover
• Close cooperation with the workshop, workshop management, sales and other internal departments
• Coordination and communication with Ferrari and external partners
• Active sales of Aftersales services such as accessories, tyres, warranty extensions and other aftermarket products
• Preparation of cost estimates and repair orders
• Administrative processing and monitoring of warranty and goodwill cases with Ferrari
• Creation and control of workshop, warranty and internal orders
• Invoicing and control of workshop and warranty billing
• Checking and further charging of creditor invoices
• Coordination and management of our replacement vehicles
• General administrative tasks in the Aftersales back office
• Active participation in the further development of our Aftersales processes
• Continuous improvement of the customer experience

Your profile

• Completed commercial or technical training in the automotive sector or a comparable qualification
• At least 3 years of professional experience in customer service or Aftersales of a luxury or premium car brand
• Sound knowledge of the automotive sector and good technical understanding
• Experience dealing with demanding customers and complex customer concerns
• Very good German and English skills, both spoken and written
• Italian language skills are a great advantage
• Strong customer and service orientation
• Independent, structured and reliable working style
• Organisational talent and the ability to keep an overview even in hectic situations
• Confident, polished and professional appearance
• Communicative and solution-oriented personality
• Team player with enthusiasm for close collaboration with various departments
• High personal responsibility and quality awareness
• Driving licence category B

We offer

• Security and stability: We offer you a secure job in an established company that has been successful in the industry for years.
• Working with top brands: Immerse yourself in the world of top brands and the latest technologies. With us, you have the opportunity to work with leading car manufacturers and benefit from their expertise.
• State-of-the-art infrastructure: We moved into our newly built premises in July 2026.
• Personal contribution: A newly created and responsible key position with great scope for design. You have the opportunity to actively shape processes and make a significant contribution to the quality and customer satisfaction of our company.
• Training and internal development: We believe in continuous learning and personal growth. Therefore, we offer regular training and opportunities for internal development.
• A strong team: Work with a well-coordinated team of experts who support each other and master challenges together. With us, you will find an environment where collaboration & motivation are highly valued.
• Open communication: We value open and transparent communication. With us, everyone meets on equal terms, so ideas and concerns are heard and respected.
• Attractive conditions: In addition to a market-based salary, we offer modern employment conditions that meet your needs and expectations.

CARS - Whether racetrack or road, modern or classic: Kessel Classic, Kessel Auto, Kessel Racing and Kessel Service are reference points for lovers of the most breathtaking, prestigious and fastest cars. Since March 2018, we have opened our doors as the official Ferrari dealer of Kessel Auto Zug AG in the heart of the city of Zug. Our locations in Zug and Lugano stand for the highest quality and exclusive service.

For questions about the vacant position: Hélder Da Silva / Service Manager

For information about the general application process: Melissa Egli / HR Manager

You can reach us by phone at: 041 711 88 15

If you feel addressed, we look forward to receiving your complete application documents.