Customer Service Assistant

About the job

80-100%

What to expect

• You will accompany our travellers professionally, attentively and with a service-oriented approach.
• You will check tickets carefully, fairly and professionally; ensuring that the applicable regulations are applied transparently and consistently.
• You will inspire trust in our passengers through your presence, always being available as a competent contact person.
• You will advise our passengers competently, solution-oriented and kindly, supporting them reliably with questions and concerns.
• You will remain calm and act confidently even in challenging situations.
• You will represent SOB to our passengers in direct customer contact. Through your demeanour and service orientation, you will significantly shape the travel experience.
• Thanks to your expertise, you will quickly find the right answer to questions about connections, routes or excursion destinations.
• As part of our team, you contribute daily to ensuring the high service quality of SOB.

What you bring

• You have completed training as a customer service assistant in public transport.
• You have a strong service orientation and enjoy working with people. You approach different individuals openly, listen attentively and find suitable solutions even in demanding or hectic situations.
• You have high team spirit, initiative and a sense of responsibility. You actively contribute to the team and keep an overview even under time pressure.
• You have a quick grasp and sound judgement. You recognise situations quickly, communicate clearly and accompany our customers professionally and confidently even in challenging moments.
• You have very good German language skills in spoken and written form as well as Italian and/or English skills at level A2, or the willingness to learn them.

What we offer

SOB maintains a function-based salary system that ensures internal pay equity and fairness.

With an employment level of at least 40%, you travel free of charge on public transport in 2nd class. Your relatives benefit from discounts when purchasing a GA travelcard. Not only that: after the first year of employment, we offer an attractive deal with the FIP (international discount card for railway staff) in Europe with discounts abroad.

At SOB, you work 41 hours per week with a 100% workload. You receive at least five weeks of holiday per year. With the bandwidth model, you can take additional days off.

Would you like more than five weeks of holiday? We offer the possibility of the bandwidth model. For 2% of your annual salary, you receive five additional days off credited, for 4% ten additional days off credited. The same applies in reverse: you can waive days off and receive more salary instead.

Do public holidays fall on a weekend? At SOB, these days are credited to you.

You work along the most beautiful routes in Switzerland. On our long-distance lines, but also in regional passenger transport, you can enjoy breathtaking views with diverse landscapes.

We maintain a family-like atmosphere among each other. This also includes a company-wide informal "du" culture. We are proud of our values: fairness, reliability, appreciation, transparency and willingness to learn.

We cover 60% of the contributions to the pension fund; your share is 40%.

The health of our employees is our top priority. We promote physical and mental health in the workplace with various measures.

Salary continuation in case of illness and accident is 100% in the first calendar year. From the second calendar year, continuation is 90% for illness and 80% for accident.

Interested?
We look forward to receiving your complete application.

For further information, please contact:

Roland Schmitter
Team Leader Customer Service
+41 51 282 70 42

Michael Wyss
HR Department Manager
+41 58 580 73 01

Swiss Südostbahn AG
Bahnhofplatz 1a | 9001 St. Gallen
www.sob.ch