Universität St. Gallen
St.Gallen
Yesterday
IT Procurement & Contract Manager (m/f/d)
- 25 April 2026
- 100%
- St.Gallen
Job summary
Join the University of St.Gallen's Frontend Services team! We offer a dynamic work environment with opportunities for growth.
Tasks
- Manage IT asset lifecycle and optimize software resources effectively.
- Lead vendor negotiations with partners like Microsoft and Adobe.
- Oversee IT knowledge management and ensure quality of documentation.
Skills
- Experience in IT procurement, contract management, or SAM required.
- Proficiency in ITSM systems, preferably ServiceNow.
- Strong analytical skills and effective communication in German and English.
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About the job
The service center "Frontend Services" consists of the areas "IT Service Desk" and "IT Client Management" and, with its 15 employees and 2 interns, forms the basis for professional end-user support and is perceived as the first point of contact as the face of IT.
Your tasks
Main activities: Strategic contract & license management (approx. 70%)
- Lifecycle management: You are responsible for IT asset management (SAM) in ServiceNow and optimize the entire lifecycle of our software resources.
- Vendor management: You are the main contact person for partners such as Microsoft and Adobe and conduct/accompany contract negotiations.
- Financial controlling: You actively participate in IT project controlling and ensure data quality for license balances.
Other activities: IT governance & knowledge lead (approx. 30%)
- Information design: You lead knowledge management in ServiceNow and ensure that IT knowledge is structured, up-to-date, and accessible to all stakeholders.
- Quality assurance: You define standards for knowledge articles and enable the team through coaching to understand documentation as part of service success.
Your profile
- Professional background: Experience in IT procurement, contract management, or software asset management (SAM).
- Tool affinity: Confident handling of ITSM systems (ideally ServiceNow).
- Communication skills: You negotiate confidently in German and English and can clearly "translate" complex contract structures.
- Analytical focus: A structured way of working and enjoyment in bringing order to data and knowledge.
"A place that creates knowledge" - As one of the leading business universities in Europe, the University of St.Gallen (HSG) is committed to educating over 10,000 students and offers an attractive and innovative environment in research, teaching, continuing education, and administration to around 3,500 employees as one of the largest employers in the region."
