Business Analyst

About the job

Shape the future of sales master data and processes in a complex transformation project within the Swiss banking environment.

Business Analyst

Job description:

We are looking for an experienced Senior Business Analyst (m/f/d) with a focus on sales master data and processes for our client. In this role, you will be part of an interdisciplinary core team and support a strategic initiative to further develop the master data and process landscape.

Start: 01.11.2026

Duration: Until 31.12.2027, with option to extend

Workload: 100%

Location: Zurich

Reference number: 23250

Your tasks:

• Analyse, gather and document existing sales master data, business processes and IT system landscapes.
• Develop target models and future processes focusing on customer and contract management, offer catalogue management, and reference data management.
• Identify optimisation and automation potentials to sustainably reduce complexity.
• Gather, consolidate and document functional and technical requirements in close coordination with relevant stakeholders.
• Support the evaluation, selection and implementation of sustainable solutions, including tenders and proof-of-concepts.
• Work closely with sales, business and IT departments as well as coordinate with parallel projects and initiatives.
• Prepare well-founded decision-making bases, including business cases, effort estimates and risk analyses.
• Prepare and moderate workshops as well as present results and recommendations to management level.
• Bring in current market trends and best practices in customer and contract management.

About the customer:

Zürcher Kantonalbank (zkb.ch) is a canton-backed universal bank positioned as a full-service financial partner for private individuals, small and medium enterprises, corporations, institutions and the public sector in and around the Canton of Zurich. It provides retail and business banking, deposit and payment services, mortgage and real-estate finance, corporate lending and cash-management, plus investment advisory, private banking, asset management, custody and pension solutions that help customers save, invest, finance property and manage risk. The bank blends branch and digital channels, advisory-led wealth services and institutional custody offerings under Swiss regulatory oversight and a cantonal public mandate.

Requirements:

Job Requirements

• Several years of solid experience as a Business Analyst in complex projects, preferably in the banking environment or a comparable industry.
• Experience at senior expert level, ideally with at least 12 years of relevant professional experience.
• Deep understanding of sales processes, master data management as well as customer and contract management.
• Strong analytical and strategic skills to develop target models, business concepts and business cases.
• Proven experience in complex projects with numerous interfaces and diverse stakeholders.
• Very good knowledge of UML, BPMN and process management methods.
• Solid understanding of modern technologies, data structures and IT system architectures.
• Experience working with agile and interdisciplinary teams.
• Confident use of Jira, Confluence or comparable agile project management tools.
• Very good skills in Excel and PowerPoint for creating professional analyses and management presentations.
• Excellent communication and moderation skills as well as the ability to present complex matters clearly.
• German language skills at C2 level and English skills at least at B1 level.

Nice to Have

• Specific experience with sales master data and their integration into complex banking and IT landscapes.
• Knowledge of current market trends, technologies and best practices in customer and contract management.
• Practical experience with AI-supported tools in business analysis, process optimisation or project implementation.