Netstal
Customer Service Representative
- 24 September 2026
- 80 – 100%
- Permanent position
- CHF 5 000 min. /month
- German (Native language), Italian (Fluent)
About the job
You competently, friendly and solution-orientedly answer telephone enquiries from internal and external customers.
Mutations & Administration:
You are the central contact person for all mutations concerning credit cards, such as cancellations, limit adjustments or other administrative changes.
Support for Customer Advisory:
You support the physical customer advisors with complex questions and cases in the area of credit cards and ensure efficient problem solving.
Complaint Management:
You professionally receive complaints, analyse the concerns and find customer-oriented as well as pragmatic solutions.
👤 What you bring
Education:
You have completed commercial basic training (EFZ) or an equivalent qualification.
Professional Experience:
Ideally, you have experience in telephone customer service, call centre, customer service or the financial sector.
Language Skills:
You have very good German skills and are confident in spoken and written language. Knowledge of another national language, especially French or Italian, is a great advantage for serving our customers throughout Switzerland.
Personal Competences:
You are characterised by a strong service orientation, communication skills and resilience. At the same time, you have a quick grasp and feel confident in dealing with digital systems.
💼 What PostFinance offers you
Attractive Salary:
CHF 65,000–85,000 gross per year for a 100% workload.
Holidays & Leisure:
6 weeks of holiday per year as well as the possibility to take unpaid leave.
Flexible Working:
Modern workplace in Niederurnen (GL) combined with flexible home office options.
Attractive Benefits:
You benefit, among other things, from a discounted half-fare travelcard or a contribution to the GA, advantageous child and education allowances, preferential mortgage interest rates as well as fee-free accounts and credit cards.
Further Development:
Diverse internal training and further education opportunities as well as the possibility to gain new experiences within the company through temporary job changes (stages).
