Gümligen
Patient Service Employee 50-100% (m/f)
- 09 July 2026
- 50 – 100%
- Permanent position
- Gümligen
Job summary
Die Ärztekasse Genossenschaft is a leading practice administration firm. Join a supportive team in a modern work environment offering great benefits.
Tasks
- Manage the patient hotline and address inquiries effectively.
- Process written patient requests and coordinate payment plans.
- Review and handle insurance invoice rejections promptly.
Skills
- Completed vocational training in a commercial field or as a medical practice assistant.
- IT-savvy with excellent MS Office skills.
- Strong command of German and French, customer-oriented.
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About the job
Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapy, osteopathy, psychology, etc.) with IT industry solutions and comprehensive service packages. Die Ärztekasse Genossenschaft issues over 10 million invoices per year on behalf of its customers.
The debtor service handles all enquiries from patients and insurers that arrive after invoicing.
To complement our patient service team in Gümligen, we are looking for you as
Patient Service Employee 50-100% (m/f)
Workload: 50-100%
Start: Immediately or by arrangement
Duration: permanent
Workplace: Gümligen
Main tasks
- Support of the patient hotline: receiving and processing telephone patient concerns
- Processing of written patient concerns: creation of instalment payments, recording of dunning stops, forwarding enquiries to customers
- Checking electronic invoice rejections from insurers and processing them
- Processing returned mail and address searches
Requirements
- Completed vocational training in a commercial field or as a medical practice assistant
- IT-savvy personality with very good MS Office skills
- TARDOC knowledge, experience in the administration of medical practices or in health insurance is an advantage
- Quick comprehension and analytical thinking
- Friendly and customer-oriented manner
- Team player, resilient and flexible
- Very good German and very good French skills
What we offer
- 40-hour week at 100%
- Bright and modern office premises
- Very good public transport connections
- 5 weeks holiday, 6 weeks from the age of 50
- Private accident insurance
Further information
We offer you an exciting and challenging role in a small, friendly and competent team.
We look forward to your application!
Please send your application by email to recruiting@aerztekasse.ch.
