Head of Delivery (d/w/m)

TENZ is a Swiss food & drinks company with Tibetan roots. What began as a donation project is now a growing family business with over 200 employees. With our own production, gastronomy operations, festivals & events, delivery as well as a growing B2B and retail business, we combine a strong brand with different sales channels and business models. 
 
Delivery is an independent business area for TENZ with two models: Owned Delivery through our F&B locations and Delivery Franchise through external partners. You will economically develop both models further and create the foundation for controlled scaling. 
 
As Head of Delivery, you combine commercial management, platform management, unit economics and operational standards. You report to the Chief Commercial Officer and work closely with F&B, Brand & Marketing, Product & Quality, Supply Chain and Finance. 

We offer

• Overall responsibility for a strategically relevant business area
• Scope for design in business model, partner structure and processes
• Direct collaboration with the Chief Commercial Officer and the Business Heads
• Further training, 30% employee discount and regular team activities

Your tasks

• Overall responsibility Delivery: You develop Owned Delivery and Delivery Franchise economically, organisationally and strategically.
• P&L & Unit Economics: You manage revenue, profitability and unit economics and create transparency over locations, platforms and partners. Together with Finance, you develop reliable forecasts, business cases and decision-making bases.
• Owned Delivery: You optimise platform performance, assortment, pricing, promotions, availability and customer experience. Together with F&B, you define clear goals, standards and responsibilities for operational implementation.
• Delivery Franchise: You develop an economically reliable and scalable franchise model with clear partner criteria, unit economics and expansion logic. You are responsible for partner selection, onboarding, performance management as well as standards for quality, training, reporting, support and audits.
• Platforms & Commercial Performance: You manage delivery platforms and external partners, negotiate conditions and profitably develop pricing, promotion and assortment logics.
• Customer Experience & Standards: You establish relevant KPIs for availability, ratings, speed and order quality and ensure consistent product and service quality with F&B and Product & Quality.
• Scaling & Collaboration: You evaluate regions, partners and growth opportunities based on reliable business cases and only develop delivery further with secured profitability, quality and feasibility. For this, you bring together the relevant departments and establish clear processes and responsibilities.

Your profile

• Several years of experience in leading or further developing a business area, sales channel, platform, franchise or partner model
• Strong understanding of P&L, unit economics, pricing, forecasts and business cases
• Experience in leading new business models from conception to scalable operational implementation
• Experience with franchise, licence or partner models as well as partner acquisition, onboarding and performance management is an advantage
• Negotiation skills, analytical working style and the ability to clearly manage complex interfaces
• Experience in delivery, system gastronomy, food tech, platform business or a comparable consumer business is an advantage as well as professional communication in German and English

At TENZ, you shape an important business area between existing platform business and the development of an economically reliable franchise model. If you want to optimise an existing business and scale it in a controlled manner, we look forward to getting to know you.