Head of Operational Training and Support (80-100%)

Secure grid operation starts with well-prepared people. In this leadership position, you and your team ensure that employees in system operations are optimally trained, the right tools are available, and important processes and interfaces function reliably.

As Head of Operational Training & Support, you lead an eight-member team at three locations. You are directly integrated into real-time system operations and make an important contribution to ensuring that the Swiss transmission grid can be operated safely and reliably even in challenging situations.

Your diverse range of tasks is oriented towards the needs of system operations and includes in particular:

• Leading and developing your team and creating the framework conditions for high quality, personal responsibility, and good collaboration

• Developing, organising, and conducting training for internal and external employees in system operations using Swissgrid’s own simulators

• Ensuring compliance, traceability, documentation, and quality control of training and certification of real-time personnel according to the regulatory requirements of the industry

• Further developing the Simulation Centre and the training portfolio as well as developing and conducting training programmes for operational system operations staff

• Supporting the analysis of events in system operations and, as a result, the new or further development of affected processes

• Proactively improving and further developing concepts and processes around system operations, especially through project work (client responsibility, project management, participation)

• Coordinating operational interfaces with power plant operators, distribution network operators, and foreign transmission system operators, including responsibility for corresponding technical contracts and representing Swissgrid in national and international committees and working groups

You are an entrepreneurial-minded leader who enjoys taking responsibility, quickly grasps complex contexts, and keeps an overview even with many parallel topics. You combine strategic thinking with a strong implementation focus and can bring different interests together into viable solutions. You bring the following:

• University of Applied Sciences or university degree, preferably in a technical or economic field

• Several years of experience in the energy industry, ideally with insights into various value creation stages and a good overview of different business areas of a transmission system operator

• Leadership experience and enjoyment in developing employees, providing orientation, and delegating responsibility

• Strong ability to quickly grasp new topics and complex contexts, recognise dependencies, and derive pragmatic solutions

• Enjoyment of a versatile environment and advancing different topics simultaneously

• Very good communication skills, also at higher hierarchical levels and in exchange with the board of directors and supervisory authorities

• Confident negotiation and German language skills and very good English skills; French and Italian are a plus

We offer diverse and exciting tasks in a company unique to Switzerland and a state-of-the-art working environment in close proximity to Aarau station. In addition, you benefit from the following perks:

• Flexible working hours (42 hours per week), including home office options

• 30-35 days of holiday as well as company holidays between Christmas and New Year

• Progressive social benefits and an attractive pension fund

• Opportunities for professional development

• Financial and/or time support for internal or external further training

• Competitive salary and reward for good performance

The Operational Training & Support team supports Swissgrid Control in operating the Swiss transmission grid safely and reliably. In the Simulation Centre, the team trains Swissgrid employees and conducts, among other things, annual training for grid restoration with Swiss distribution network operators.

Another important task is coordinating contractual and operational interfaces between Swissgrid and power plant operators, distribution network operators, and foreign transmission system operators.