Kantonsspital Aarau AG
Arbeitsort Aarau
Specialist Quality & Projects Emergency Medical Dispatch Centre 14480-100%
- 15 October 2026
- Arbeitsort Aarau
About the job
Your Tasks
Quality Management
- You will further develop our quality management and ensure it is implemented in the daily work of the dispatchers.
- You analyse key figures such as acceptance and alarm times or the medical query and derive concrete improvements from them.
- Planning and conducting quality checks and internal audits
- Preparation of findings and recommendations for management
- Participation in the development and maintenance of quality standards and guidelines
- You create a climate in which errors and near misses are openly discussed so that we can continue to develop
Project Management
- Planning, coordination and implementation of projects – from the idea to evaluation
- Collaboration with internal and external partners
- Preparation of decision-making bases, project documents and presentations
- Monitoring of project goals, deadlines and results
- Ensuring sustainable implementation and evaluation of completed projects
Further Development of the SNZ 144
- Identification of development and innovation potentials
- Support of change and development projects
- Support of management in organisational and technical issues
- Observation of developments in emergency services, emergency call processing and quality management
- Bringing in new ideas and modern solution approaches
Your Profile
- Completed higher education in quality management, project management, healthcare, emergency services or a comparable qualification
- Several years of experience in quality and/or project management
- Experience in leading or coordinating projects
- Experience in the Swiss emergency services, healthcare or an emergency call centre is an advantage
- Strong analytical and conceptual skills
- Independent, structured and solution-oriented working style
- Enjoy initiating and implementing changes
- Strong communication skills and confident appearance at different hierarchical levels
- Ability to prepare complex issues in an understandable way
- High personal responsibility and organisational skills
- Very good German language skills, spoken and written
- Good IT user skills and confident handling of Microsoft 365
- Affinity for digitalisation and new technologies
Excellent Medicine. Anytime. For Everyone.
Welcome to the Cantonal Hospital Aarau (KSA).
Whether at the Cantonal Hospital Aarau, at the KSA Aarau Station, KSA Lenzburg or KSA Frick locations – we are there for you around the clock. With our wide range of services, from basic care to highly specialised medicine, we are competent and reliable at all locations.
Marcel Klauenbösch, Head SNZ 144
