Heiden

Reception and Reservation Staff 60-100% (m/f/d)

11 August 2026
60 – 100%
Heiden

Job summary

Join our Hotel Heiden team and create unforgettable guest experiences! Enjoy a vibrant work environment with great benefits.

Tasks

Be the first contact for guests, ensuring a warm welcome.
Handle reservations, check-ins, and check-outs efficiently.
Sell rooms and packages enthusiastically, including Well & See Spa(r)tage.

Skills

Completed training in hospitality or relevant experience required.
Strong guest and service orientation essential.
Experience with Microsoft Office and StayNTouch preferred.

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About the job

Do you love to inspire people, are service-oriented and keep an overview even in lively moments? Then become part of our team at Hotel Heiden from 1 September 2026 or by arrangement.

What you can look forward to
At Hotel Heiden, you create unforgettable stays for our guests – high above Lake Constance, in an inspiring environment and together with a motivated team.

We offer you:

a varied and diverse working day
a appreciative team with short decision-making paths
a modern workplace with a unique view
room for initiative and responsibility
attractive employee discounts

The challenges you are looking for:

You are the first point of contact for our guests and ensure with your warm, professional manner that they feel welcome from the very first moment.
You handle room reservations, carry out check-in and check-out, manage guest accounting and work with our hotel management system StayNTouch.
You advise our guests competently and enthusiastically sell our rooms, packages and additional services – from Well [&] See Spa(r)tage to "Time for Two" to the "5 for 4" offer.
You handle telephone and written guest correspondence, process administrative tasks and ensure a smooth operation with your organisational talent.
Together with the teams from the restaurant, housekeeping and wellness, you create special guest experiences and contribute to first-class service.

What you bring with you:

Completed training in hospitality or comparable professional experience
Experience at the reception, in reservations or front office
Strong guest and service orientation
Independent, reliable and structured way of working
Confident use of Microsoft Office; experience with StayNTouch or a comparable PMS is an advantage
Very good German skills as well as good English skills; further foreign languages are welcome
Willingness to work on weekends and public holidays
Team spirit, flexibility, resilience and a well-groomed appearance

Are you looking for a professional challenge that ignites your passion and offers you many opportunities for personal development? Then you are exactly right with us and we look forward to your application.