Root D4
Head of E-Banking Support Advisory Centre (m/f/d)
- 05 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Root D4
About the job
The advisory centre of LUKB is the first point of contact for customer enquiries received via our telephone and digital channels. It also acts as a competence centre for our team-supported customers in the areas of basic products, saving, investing and pension provision.With the 2026–2030 strategy, we are continuously developing the advisory centre and strengthening its importance and scope within the bank. As a leader, you have the opportunity to actively shape this development and make an important contribution to the future of LUKB.
You share our values "ambitious", "accessible" and "reliable", are motivated to help shape change and want to take E-Banking Support to the next level? Then you are the ideal reinforcement as Head of E-Banking Support Advisory Centre!
Head of E-Banking Support Advisory Centre (m/f/d)
Your job at a glance
What you achieve with us
- You lead and develop the E-Banking Support team with around 10 employees - both professionally and personally
- You are responsible for an efficient and high-quality customer service in the areas of E-Banking, banking apps and fraud via our telephone and digital channels
- You manage day-to-day business based on relevant performance and quality indicators and ensure a high level of service quality
- You coordinate collaboration with internal and external stakeholders and continuously develop our service processes together with them
- You ensure the onboarding and continuous professional development of your employees
- You work on projects and strategic initiatives and support the successful implementation of changes
What you bring with you
- You have leadership experience in a customer service, advisory or customer contact centre, ideally complemented by a completed tertiary education (HF/FH) or a comparable qualification
- You are an empathetic and committed leader who provides guidance, develops employees and leads by example
- You have sound expertise in the areas of E-Banking, banking apps and fraud
- You bring a lot of drive, enjoy change and have the ability to keep an overview and set priorities even in a dynamic environment
- You communicate convincingly at different hierarchical levels, identify with our values and are fluent in Swiss German; knowledge of foreign languages is an advantage
Your benefits with us
More time for you
We offer paid cantonal and regional public holidays. Additionally, sabbaticals and extra holiday days for service anniversaries await you.
Flexible working
Choose an individual working model and organise your working hours yourself.
Family-friendly
Benefit from generous maternity or paternity leave as well as additional family allowances.
Strong pension provision
With our company pension fund, you are on the safe side.
Individual development
We support you in your internal and external training and further education so that you stay up to date.
Exclusive benefits
Staff conditions on LUKB products and many external discounts protect your wallet.
Lara Kaufmann
HR Business Partner
+41 41 206 37 22
