Client Service Specialist

About the job

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 60’000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

In Switzerland, Aon includes Aon Reinsurance, Aon Wealth Solutions and Aon Commercial Risk Solutions, Health & Affinity with around 380 employees in Basel, Geneva, Locarno, Neuchâtel, Nyon, Wollerau, Zug and Zurich. To strengthen our Operations team in Zurich we are looking for an enthusiastic, highly motivated, and curious:

Client Service Specialist (80 – 100%)

About the team

The In Field Operations (IFO) team sits at the heart of Aon’s Commercial Risk Solutions business. We provide a centralized support structure that standardizes operations and reduces manual work across teams. By doing so, we free colleagues to focus on what matters most: delivering exceptional service and value to our clients. Alongside day‑to‑day operations, the team drives digitalization and automation initiatives to improve operational efficiency across the business.

The role

We are looking for a motivated and detail‑oriented Client Service Specialist to join the IFO team in Zurich. This is a high-volume, execution-focused role where consistency, accuracy and a can-do attitude are key. You will take ownership of a large workload of structured, process-driven tasks, ensuring that policy and master data are correct and up to date. If you take pride in doing things right, work well independently and don't shy away from repetitive work, this role is for you.

Key Responsibilities:

• Independently process insurance policy onboardings, offboardings and mutations accurately and on time
• Handle high volumes of structured, recurring operational tasks with care and consistency
• Identify and flag data inconsistencies, process gaps, or recurring issues to the team leader and colleagues, and help drive their resolution.
• Collaborate with team members to document processes and workflows, ensuring they are clear and kept up to date, and support the onboarding of new colleagues.
• Contribute to continuous improvement and digitalization initiatives by providing feedback and ideas from day‑to‑day operations.
• Live a culture of operational excellence through thorough, precise execution and a strong sense of ownership.

Requirements:

• Completed commercial apprenticeship

• A few years of experience in an operational, administrative or data entry role, ideally in an insurance environment
• Strong attention to detail and a structured, methodical way of working

• Comfortable handling high workloads and repetitive tasks without compromising quality
• Reliable, self-organized and able to work independently
• Proficient in Microsoft Office; comfortable picking up new systems quickly
• Fluent in English, German is strongly preferred, French nice to have
• A positive attitude and genuine willingness to roll up your sleeves and get things done

Why Aon:

• Aon offers a dynamic and flexible work environment
• Valuable exposure to professional growth and development opportunities
• A commitment to diversity, equality, and inclusion
• Access to a global network of colleagues and resources
• A culture of innovation and continuous improvement

At Aon, we provide equal opportunity to all employees and job seekers, regardless of gender,

ethnicity, creed, sexual orientation, gender identity, national origin, age, disability, etc. Aon is

committed to a diverse workforce and is an affirmative action employer. We drive and promote inclusiveness, building an environment where everyone has opportunities for growth and development.

We would like to draw your attention to the fact that we are looking for a person whose profile corresponds to the requirements mentioned in the advertisement. We will therefore only respond to applicants who meet these criteria.

Please only apply online via our application tool.