Manager Digital Guest Experience & Platforms 80 - 100% (m/f/d)

About the job

• Managing and prioritising the product backlog according to guest and business benefits, strategic relevance, effort and dependencies

• Further development of our website, the digital booking and purchasing paths as well as other digital contact points and the associated processes

• Data-driven optimisation of the digital guest experience with a focus on user-friendliness, personalisation, conversion and direct business

• Translating the needs of the business units into clear professional requirements and accompanying the solutions from conception to successful implementation

• Professional leadership of cross-departmental initiatives and coordination of collaboration between business units, marketing, CRM, IT and external partners

• Definition of relevant KPIs and ensuring measurable business benefits, clear priorities and a higher time-to-market

• Evaluation of new technological possibilities – especially in the field of artificial intelligence – and transferring suitable approaches into concrete applications

• Several years of experience in digital product management, as a product owner, business analyst or in a comparable interface function between business and IT

• Sound knowledge in the areas of customer journey, UX/UI, digital platforms, web analytics, conversion optimisation and CRM

• Experience in analysing business processes and formulating clear, actionable requirements

• A good technical understanding of platform architectures, APIs, integrations, data as well as data protection and information security

• Entrepreneurial thinking, analytical strength and a strong orientation towards the needs of our guests

• Reliable communication and prioritisation skills as well as enjoyment in bringing together different perspectives

• Ideally experience in hospitality, tourism, healthcare or a comparable service-oriented environment

• Taster evenings and discounts at the Thermal Spa
• Free tickets to Tamina Gorge
• Trial stay after successful probation period
• Up to 50% discount in the restaurants
• Up to 50% discount in the fitness centre and Tamina Therme

The Grand Resort Bad Ragaz has its origins in the healing thermal waters of the Tamina spring. Since 1242, this place has stood for regeneration, new energy and quality of life. On this foundation, we are consistently developing the resort – with the aim of becoming Europe’s leading wellbeing & healthy living resort and creating a place of power for generations.

Around 800 employees shape the experience of our guests every day. Different talents, cultures and personalities work together here towards one goal: to create unique experiences. What unites us is the shared ambition to make this special place a little better every day – One Resort – One Team.