Customer Service Executive

About the job

What Awaits You With Us

Your Role

Within our Auto & Home Platform, we are looking for a Customer Service Specialist to support our clients when they need immediate assistance on the road or at home. In this role, you will handle car assistance cases from the first call through to final follow-up: analysing the situation, verifying coverage, coordinating with service providers, and ensuring clear, effective, and reassuring support for each client.

• Handle assistance requests, including incoming calls in Switzerland and internationally
• Verify coverage and open assistance cases
• Organise and coordinate assistance services
• Ensure case follow-up and coordinate communication with relevant stakeholders
• Manage complex situations and sensitive cases with professionalism
• Participate in on-call services as part of 24/7 rotations

What You Bring

• Excellent interpersonal skills and a strong customer service orientation
• Ability to remain calm, structured, and solution-focused in complex or stressful situations
• Strong organisational skills and ability to manage priorities effectively
• Team spirit, reliability, and a strong sense of responsibility
• Fluency in French, English, German, and Italian