Front Office Administration

University Clinic for Adult Psychiatry and Psychotherapy

immediate start or by arrangement (limited until 31.12.2027)

Would you like to become the business card of a significant medical institution? At the University Psychiatric Centre Bern (UPZ), you have the chance to make a substantial contribution as the first point of contact at the telephone switchboard and reception. In this central position, you are the first face and the first voice to welcome our patients and visitors - ensuring that operations run smoothly. With your friendly, professional, and service-oriented manner, you ensure a smooth reception and efficient administrative processing. You keep an overview even in demanding situations, coordinate enquiries, and support the interprofessional teams in their daily tasks. In doing so, you make an important contribution to professional patient care.

Your tasks

• You manage the reception and telephone switchboard, providing friendly and professional information
• You register patients for outpatient consultations and inpatient stays and record their master data electronically
• You open, manage, and close outpatient and inpatient cases as well as emergency and consultation cases
• You handle administrative tasks related to outpatient consultations, mobile geriatric psychiatry, and the Memory Clinic
• You triage incoming crisis calls and, if necessary, forward them to the emergency service or duty doctor
• You support the emergency and consultation service with telephone and administrative matters and coordinate appointments for emergency consultations
• You manage the central e-mail inbox, forward messages to the responsible persons, and ensure a reliable flow of information
• You create and manage medical records in the archive and assist with case corrections as well as service recording
• You inform relatives and accompanying persons and work closely with various internal and external contacts
• You support the back office in cancelling initial and follow-up appointments

Your profile

• You have completed commercial training or a comparable qualification and ideally have experience in reception or administration
• You communicate in a friendly, professional, and audience-appropriate manner and remain calm even with high call volumes and demanding contacts
• You are resilient, a team player, socially competent, and convince with your high sense of responsibility
• You work independently, in a structured and reliable manner, and set the right priorities even with changing demands
• You have a strong service orientation, skill in dealing with different stakeholders, and enjoy working with various professional groups
• You handle confidential information carefully and consistently comply with data protection regulations
• You are proficient with digital applications; knowledge of the clinical information system ORBIS is an advantage

Your contacts

Nora Blank

Nora Blank answers your specialist questions: T: +41 58 630 61 81

For questions about the application process, please contact

Yanis Emanuel Ryser

Email: bewerbungen@upz-bern.ch T: +41 58 630 96 71

The UPZ

The University Psychiatric Centre Bern (UPZ) is the leading competence centre for psychiatry and psychotherapy in the capital region as a university clinic. It ensures psychiatric care in the canton of Bern along the entire care chain, from early detection through outpatient, day clinic and inpatient therapies to rehabilitation and forensics. With over 30 locations, UPZ offers a comprehensive care network. In addition, UPZ makes an important contribution in the areas of teaching, training and further education, as well as research.

Learn more

https://jobs.upz-bern.ch/de/warum-upz

Your workplace

Murtenstrasse 21, 3008 Bern