Switzerland

Industrial Support Technician (M/F/X)

14 October 2026
100%
Switzerland

About the job

Job description

Within Amaris Consulting, you will join a team dedicated to industrial IT support and the management of software used on site, in a production environment based in Fribourg. You will be involved in the installation, support, documentation and continuous improvement of industrial software solutions, in direct connection with operational teams and management.

Responsibilities

Install and provide technical support for industrial software used on the production site.
Diagnose and resolve hardware and software incidents in an industrial environment.
Deploy, maintain and document the site’s software solutions, including a portfolio of around 230 software applications.
Structure software management by supplier, production line or other relevant operational logic.
Analyse existing methodologies and propose concrete improvement measures to optimise software management.
Administer access and contribute to ticket management, notably via Active Directory and associated support tools.
Provide daily reporting to management on the status of activities, bottlenecks and improvement recommendations.
Participate in meetings with senior stakeholders and provide reliable, critical and constructive feedback.

About you

Proven experience in installation, deployment and IT support in an industrial environment.
Technical skills in hardware and software troubleshooting, ticket management, Active Directory and industrial system support.
Proficiency in technical documentation, software portfolio structuring and continuous process improvement.
Bachelor’s degree or equivalent in a technical field, such as IT, engineering or a similar domain.
English level B1-B2. French or German is an advantage.
Strong organisational skills, with the ability to manage a large volume of software and prioritise actions.
Analytical mindset, rigour, autonomy and impeccable professional conduct in interactions with management and stakeholders.

What we offer

An international community bringing together more than 110 different nationalities.
An environment where trust is central: 70% of our key leaders started their careers at the first level of responsibility.
A solid training system with our internal Academy and more than 250 modules available.
A dynamic workplace that frequently gathers for internal events, including afterworks and team buildings.
The opportunity to contribute to high value-added industrial support projects in a production environment based in Biel.
At Mantu, sustainability is an integral part of everything we do. You will have the opportunity to turn your ideas into actions and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to creating positive change within our communities. Through our WeCare Together programme, you will be encouraged to design and lead projects with real social or environmental impact, with full support from the company.

Amaris Consulting is committed to promoting diversity within its workforce and creating an inclusive work environment. We consider applications from all qualified individuals regardless of gender, sexual orientation, race, ethnic origin, beliefs, age, marital status, disability or any other characteristic.

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Who are we?

Amaris Consulting, part of Mantu is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for the largest projects for more than a decade – all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences and engineering. We aim to create and develop a talent community where all team members can realise their full potential. Amaris is your "stepping stone" to cross the rivers of change, to meet challenges and to successfully complete all your projects.

At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to get to know and understand our candidates better, to challenge them and to share our impressions as quickly as possible. Here is what our recruitment process looks like:

First contact: Our process usually starts with a brief virtual/telephone conversation to learn more about you! The goal? To get to know you, understand your motivations and ensure we offer you the position that best suits you!

Interviews (on average, the number of interviews is 3 – but this may vary depending on the level of seniority required for the position). During the interviews, you will meet members of our team: your future manager of course, but also other people you will be working with. These interviews will allow us to learn more about you, your experience and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams and your career opportunities!

Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we must adapt accordingly, so the process can sometimes be somewhat different for each individual. That said, we always put ourselves in the candidate’s shoes to offer the best possible experience. We look forward to meeting you!