Caritas Schweiz Inland, Caritas Schweiz
Luzern
10 hours ago
Clerk Donation Service 80%, temporary (m/f/d)
- 27 April 2026
- 80%
- Luzern
Job summary
Join Caritas in Switzerland and 20 countries worldwide. Be part of a meaningful mission towards a supportive society.
Tasks
- Handle donation entries in the customer database accurately.
- Process and control internet donations efficiently.
- Support marketing process optimization with the ICT team.
Skills
- Commercial education, preferably with accounting training; 2-3 years of experience.
- Excellent communication skills in German and a second language.
- Experience with ERP software and MS Office.
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About the job
Doing the right thing. In Switzerland and in around 20 countries on four continents. Join us in our commitment to the vision of a solidarity-based society, as
Clerk Donation Service 80%, temporary (m/f/d)
The Marketing Services department is responsible for coordinating mailing dispatches, planning and advising on the implementation of events, and is responsible for ensuring customer satisfaction as the direct contact point for donors.
Your tasks
- Posting donations in the customer database
- Processing and controlling internet donations
- Collaborating in the optimization of marketing processes in the customer database in cooperation with ICT
- Recording, updating, and maintaining donor addresses
- Receiving and processing telephone and written donor inquiries in German and a second national language
- Processing returned mail and investigating undeliverable addresses
- Collaborating in the development and optimization of process flows and workflows in the donation service
- Administrative support of acknowledgments and creating document templates in SextANT
- Assisting with events and functions
- Processing telemarketing data
Our requirements
- Commercial basic education
- Preferably further training in accounting
- At least 2-3 years of professional experience
- Polished expression and enjoyment in direct communication with donors
- Very good knowledge of German and good knowledge of a second national language
- Experience with marketing processes
- Experienced handling of ERP software and MS Office
- Precise, structured, and careful working style under time pressure and resilience during peak times
- Enjoyment of teamwork
Workplace: Lucerne
Start date: July 1, 2026 or by arrangement
Start date: July 1, 2026 or by arrangement
The position is limited until March 31, 2027
Caritas offers attractive employment conditions and an open working atmosphere in an international environment. For the active development and implementation of digital transformation, we rely on employees with a digital and agile mindset who enjoy participating in change processes.
For information about this position, please contact Ms. Elmira Babazadeh, Team Leader Donation Service, phone +41 41 419 22 61.
We thank you for your interest and look forward to receiving your application by May 17, 2026 via the online portal.
Caritas offers attractive employment conditions and an open working atmosphere in an international environment. For the active development and implementation of digital transformation, we rely on employees with a digital and agile mindset who enjoy participating in change processes.
For information about this position, please contact Ms. Elmira Babazadeh, Team Leader Donation Service, phone +41 41 419 22 61.
We thank you for your interest and look forward to receiving your application by May 17, 2026 via the online portal.
