Senior Solution Architect – Customer Experience

About the job

Senior Solution Architect – Customer Experience

Job Description

Ready to help shape the best customer experience?

This is what gets you up in the morning:

• You advise our customers in technical workshops on modern customer experience and CRM solutions based on the Microsoft Cloud.
• You design solution and system architectures and define the technical foundation for successful customer projects.
• You take responsibility for solution design and implementation and accompany projects from the idea to productive deployment.
• You act as a technical sparring partner for customers, consultants, and development teams.
• You recognise new technological opportunities early and actively bring innovations from the Microsoft ecosystem into customer projects.
• You develop best practices, architecture standards, and technical strategies for modern customer experience solutions.
• You share your knowledge within the community, support colleagues, and contribute to the further development of our service portfolio.

We expect from you:

• Several years of experience as a Solution Architect, Technical Consultant, or Lead Consultant in the CRM, customer experience, or Microsoft Cloud environment.
• Experience with Dynamics 365, the Power Platform, or comparable CRM platforms.
• Enthusiasm for modern technologies and innovations in the Microsoft environment.
• Sound knowledge in solution architecture, integration, data models, and cloud technologies.
• Enjoyment in explaining complex technical contexts clearly and advising customers on an equal footing.
• High initiative, pragmatic solution orientation, and the ambition to create sustainable added value for customers.
• IT background and ideally a (technical) university degree in computer science, business informatics, or a comparable field.
• Excellent German and very good English skills.
• Work location Zurich, Bern, or Basel with flexible working models.

If this sounds interesting to you and you have experience as a consultant and with CRM systems, then we should talk. These are very exciting times to join isolutions!

Application Process

What does the application process look like?

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and skills. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office, and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Want to combine work and holidays sometimes? Whether in the isolutions office, from home, or on workation - we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations - Bern, Zurich, Basel, and Barcelona - offer a central location. So you are always well connected and can get from A to B quickly. #stayconnected #whereeveryouare

Flat hierarchies, open feedback, and corporate culture

We believe in the skills and abilities of every employee. With us, you don’t climb a career ladder - specialist and leadership skills are equally recognised and promoted. You can contribute and make a difference with us. Exchange, open communication, and feedback are part of the corporate culture and actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, enjoy a relaxed summer party, and round off the year with a big Christmas party. We also celebrate successes throughout the year: quarterly parties, happenings, and get-togethers happen regularly - with the team and customers. #celebratesuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support all employees’ commute with a half-fare travelcard. Business trips are, of course, fully covered. #travelandwork

Employee support and development

We don’t just shape the future of our customers; development opportunities are also available to our employees - individually and tailored to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to rest, you get 27 days of holiday at isolutions! Are you keen to travel and want even more holidays? No problem! At isolutions, you can buy up to 1 month of additional holiday! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give every employee an additional week of holiday for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO leads into the week, employees inspire with their stories, and successes are celebrated together. Breakfast is always provided. #mondayslikethis

Contact

Get in touch for a chat.

Lucas Badertscher

Business Unit Lead Customer Experience

BSc in Business Informatics