Nef Sportwagen AG
Münchenstein
Service Manager / Head of Customer Service
- 18 September 2026
- 100%
- Permanent position
- German (Fluent), English (Intermediate), French (Intermediate)
About the job
Adrenaline – Luxury – DynamismFor decades, the Porsche brand has thrilled car enthusiasts around the world.
We are looking, by arrangement, for an upbeat and motivated
Service Manager / Head of Customer Service 100%
Strong leadership. Customer-oriented. Solution-focused.
As Service Manager / Head of Customer Service, you take on a central leadership and interface role in our company. You are responsible for the entire service area and ensure that the workshop, vehicle reception, and customer care work together optimally.
With your organisational talent, leadership skills, and strong service understanding, you create the conditions for efficient processes, highest service quality, and delighted customers. You think entrepreneurially, get involved yourself, and always keep the entire service process in view.
Service Manager / Head of Customer Service
Your tasks – here you are the link
- Overall responsibility for the service area including vehicle reception and customer care
- Leadership, motivation, and continuous development of the service team
- Ensuring high customer satisfaction and first-class service quality
- Efficient management of workflows and optimal utilisation of the workshop
- Monitoring and continuous improvement of service processes
- Close cooperation with sales, parts warehouse, and management
- Preparation and analysis of reports and relevant KPIs
- Deriving and implementing measures for continuous process and performance optimisation
Your competencies
- Completed vocational training as a car mechanic and further training as a customer service advisor and/or completed technical or commercial training
- Several years of professional experience as a customer service advisor in the automotive industry
- Solid leadership experience with at least 3 – 5 employees
- Ideally knowledge of Porsche vehicles
- Experience in leading and developing employees
- Strong customer and communication skills
- High organisational talent as well as a structured and solution-oriented working style
- Responsible and resilient personality
- Confident handling of IT systems, ideally experience with manufacturer and dealer management systems
- Entrepreneurial thinking and acting
- Hands-on mentality and willingness to take responsibility and actively drive things forward
- Good English skills, French skills an advantage
Why you fit with us
Because you don’t just organise service, you shape it.
Because you lead people, improve processes, and never lose sight of the customer.
And because you enjoy further developing an entire service area with clear structures, high quality, and the ambition to get a little better every day.
We as an employer live/offer
- An attractive and challenging working environment with modern infrastructure
- A dynamic and collegial team
- Freedom for independence and personal responsibility
- Opportunities for internal and external training and development
As a team player, you can make a big impact in the new environment. If you feel addressed, please send us your meaningful and complete application documents with photo.
Please note that incomplete applications, unreadable documents or partial submissions, and applications that do not meet the requirements and criteria will not be processed. Inquiries and application dossiers via employment agencies will not be considered.
Contact
Yardena Moser
HR Manager
Nef Sportwagen AG
Phone: +41 58 591 19 11
