Assistant General Housekeeper (M/F/X) Permanent Contract

About the job

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in development, across 30 countries worldwide, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Hotel Overview:

Fairmont Le Montreux Palace:

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an unparalleled worldwide reputation characterised by 236 luxurious rooms and suites and an exquisitely refined dining experience, the Fairmont Le Montreux Palace is truly an enchanting place. Its six restaurants and bars offer a wide selection of delights sure to satisfy the most discerning palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the Franco-Lebanese starred chef who signs the menu of our new pop-up restaurant for the summer season, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible line-up of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specialises in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Summary of Responsibilities:

Reporting to the General Housekeeper, the essential responsibilities and functions of the role include, but are not limited to:

• Consistently providing professional, friendly, and pleasant service
• Being responsible for the smooth running of the Housekeeping department, compliance with chain standards, and ongoing training of the team
• Assisting the General Housekeeper with workload distribution and follow-up
• Replacing the General Housekeeper in their absence
• Preparing, organising, and coordinating daily activities through Opera
• Inspecting floors, offices, storage rooms, and equipment
• Controlling and supervising arrivals, VIP turndown services in coordination with floor housekeepers
• Monitoring the maintenance of welcome product stocks and cleaning supplies
• Organising practical and technical training for new employees/interns
• Developing a positive team spirit within the Housekeeping services
• Communicating necessary information to superiors for the smooth running of the department
• Organising and implementing floor cleaning programmes
• Establishing staff schedules for the Floors service in the absence of the manager
• Learning and applying LQA technical and emotional standards
• Ensuring customer satisfaction by noting their needs and recording them in our Profile Plus system
• Controlling productivity of permanent and temporary floor staff
• Ensuring the efficiency of the lost and found procedure in Opera
• Supervising and controlling billing for the "dry cleaning" service for guests, management, and staff in the absence of the manager
• Recruiting department staff using the TAS (Talent Acquisition System)
• Training department staff according to TTT (Train The Trainer)
• Conducting performance evaluations following probation and annually
• Developing the CES action plan (Employee Survey) following results and ensuring follow-up
• Leading by example and applying LQA technical and emotional standards
• Committing to the quality of service, discretion, and absolute honesty
• Maintaining a professional attitude, smiling, and remaining calm at all times
• Respecting ergonomic work standards, health & safety rules, hygiene, and sanitary prescriptions
• Respecting department and company policies, procedures, and service standards
• Any other tasks as assigned

Qualifications:

• 3 years’ experience in a supervisory role in Housekeeping in a 4* or 5* hotel
• Fluency in French and English
• Knowledge of a third language is an asset
• A university degree in a related discipline is an asset
• Knowledge of the Opera PMS is an asset
• Excellent knowledge of Microsoft Windows applications
• Excellent communication and organisational skills
• Interpersonal and problem-solving skills
• Particularly responsible and reliable
• Ability to work as part of a team
• Ability to focus on customer needs while remaining calm and courteous at all times

Physical requirements of the role:

Physical requirements of the role include, but are not limited to:

• Constant: standing and walking throughout the work period
• Occasional: lifting and carrying loads
• Constant: kneeling, pushing, pulling, lifting
• Constant: climbing up or down stairs and ramps

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications submitted through our recruitment site https://careers.accor.com/fr/fr will be considered.

BENEFITS

• Accommodation possibility subject to availability
• 1 meal per working day (benefit in kind)
• Discounts at various local businesses
• Preferential rates within the Accor Group, at our points of sale and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and are always united.

Integrity:
We build trust through mutual respect and authenticity.

Autonomy:
We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.