Help Desk Agent: 80-100%

About the job

Dosenbach Ochsner & Companies is the leading retail company in the shoe and sports sector in Switzerland, headquartered in Dietikon. With around 400 stores and over 5000 employees, we have made a great name for ourselves. As part of Deichmann SE, we are delighted to share our passion for shoes and sport with the world. Our group includes the companies Dosenbach, Ochsner Shoes, OCHSNER SPORT and Snipes.

For our 7-member team, we are looking immediately or by arrangement for a Helpdesk employee who stands out through flexibility and a strong service orientation.

Your mission: Support our sales outlets in six countries with technical issues. With your technical flair, language skills and solution-oriented approach, you ensure everything runs smoothly. Become part of our dynamic team and bring your own initiative to the cash desk helpdesk!

Your area of responsibility:

• Helpdesk support for sales outlets in Switzerland, Italy, Spain, Portugal, France and the French-speaking part of Belgium
• Ensuring working hours from Mon – Sun: 07:30 - 16:30, 09:00 - 18:00 and 13:00 - 22:00 (home office possible)
• Supporting sales outlets with technical problems (e.g. cash register, printer, telephone and various browser applications)
• First level support for sales outlet issues concerning iPad and iPhone
• Checking the retrieval lists of cash register data and initiating necessary corrective measures
• Monitoring open tickets (technician deployments and sales outlets) and managing the telephone switchboard for the administration of Dosenbach Ochsner & Companies

Our requirements:

• Completed commercial training; technical or IT-related further training is an advantage
• Initial experience in call centre or helpdesk as well as shift work is a plus
• Strong technical flair and ideally first practical experience with cash register systems
• Flawless German skills as well as very good French and Italian skills in spoken and written form; any additional language is an advantage
• Team-oriented, flexible and service-minded personality with a solution-oriented working style and enjoyment in contributing own ideas

At our company, PROGRESS is written in capital letters. We offer the opportunity for continuous professional and personal development. PASSION drives our employees daily. We love the dynamism in retail, have a passion for sport and fashion. We place great value on open communication and mutual respect. Together we are stronger, TEAM SPIRIT is actively lived. Combining work and leisure is WORTHWHILE. You benefit, among other things, from 6 weeks’ holiday, flexible working models, home office options, staff discounts, sports opportunities, support for further training, free parking spaces and meal vouchers.

Are you ready to solve technical problems in the world of retail across several countries? Then we look forward to receiving your meaningful application via our online tool!

(Paper dossiers and dossiers from personnel service providers will not be considered)