Brack.Alltron AG
Mägenwil
Technical Supporter (FR/DE) in the DoIt, Garden, and RC Sector
- 26 August 2026
- 100%
- Permanent position
- German (Fluent), French (Fluent)
About the job
You are technically skilled, enjoy getting hands-on, and pursue faults until you find the right solution? Then a versatile role awaits you with us, combining technical 2nd level support with practical repair work and after-sales service.You support our German- and French-speaking customers with technical concerns and do not only work at the screen: depending on the product, you carry out fault diagnoses, tests, and also mechanical work, for example on RC models, e-scooters, or garden equipment from our DoIT range.
Technical Supporter (FR/DE) in the DoIt, Garden, and RC Sector
What to expect
- Processing and resolving technical support requests in 2nd level support via phone, email, and at the technical counter - Competent support for our French- and German-speaking customers
- Conducting fault analyses and diagnoses on devices, components, and systems
- Practical and mechanical work as well as repairs, for example on RC models, e-scooters, and garden equipment (DoIT)
- Testing, preparing, and readying devices for further processing at internal or external service centres
- Providing information on repair status as well as opening, processing, and documenting repair cases (RMA)
- Regular exchange with suppliers, manufacturers, and external service centres
- Ensuring a solution-oriented and high-quality customer service in the after-sales area
- Administrative tasks to comply with internal and external Service Level Agreements (SLA)
- Monitoring and controlling RMA processes including adherence to specified turnaround times
- Professional support for your team colleagues and taking on deputising duties as needed
What you bring
- Completed technical or commercial vocational training (EFZ), ideally with a technical focus
- Experience in after-sales, the installation industry, or a mechanical/technical education
- Very good French and German skills, both spoken and written; additional languages are an advantage
- Experience in technical support or customer contact is a plus
- Manual and mechanical aptitude as well as enjoyment in testing devices yourself, finding faults, and carrying out repairs
- Technical understanding in areas such as RC models, e-scooters, or garden equipment from our DoIT range
- Interest and motivation to continuously expand your knowledge in these areas
- Structured, independent, and solution-oriented working style as well as a quick grasp
- High customer orientation, empathy, and communication skills
- Enjoyment of a varied role where mental work and practical hands-on tasks go hand in hand
Are you interested or have further questions?
Eveline Icobas is happy to assist you with any questions.
eveline.icobas@brackalltron.ch
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and follow them. Our success story shows that through each individual, something great is created together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- If your documents convince us, we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we proceed to the second interview round where you get to know your future workplace and the team.
- YES – we have chosen each other! The employment contract will be sent to you digitally and after signing, you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
Benefits
- Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
- Rest and relaxation: At least 5 weeks of holiday, with the possibility of buying additional leave and unpaid leave.
- Development: Internal training in our own academy as well as financial support for external further education.
- Family: 18 weeks paid maternity leave with the possibility of extension and 4 weeks paid paternity leave.
- Insurance: Above statutory – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
- Mobility: Free parking spaces, financial contribution to public transport, and pool vehicles for business appointments.
