Customer Zone Advisor (a)

About the job

A does not only stand for AKB, but for all those who work at the attractive Amployer in the canton of Aargau in an approachable and diverse Atmosphere. Although numbers are important to us, you are not just a personnel number here. We offer you an interesting role with appreciation for your personality.

Within AKB as well as during the application process, we maintain a respectful and appreciative culture of addressing each other informally. Dare to speak to us on a first-name basis.

What to expect

• You represent AKB at the first point of contact and welcome our customers at the Welcome Desk.
• You enjoy advising new and existing customers on basic services and clarifying further needs.
• You also maintain customer contact at the Learning Desk, where you introduce our diverse digital channels and support our customers in their use.
• You are responsible for handling customer service at the Cash Desk (deposits/withdrawals, change), including managing the cash inventory and the ATM.
• You succeed in recognising the potential of customers and referring them to the appropriate departments.

What you bring

• You have successfully completed your basic banking training or are starting your banking career as a BEM internship graduate.
• You are interested in people and their stories. With your open and authentic manner, you know how to inspire customers for yourself and AKB.
• You want to deepen your existing knowledge of our products and services in basic banking and develop both professionally and personally.
• Personal contact is important to you. You value direct interaction with our customers on site in Wohlen and are committed to providing them with a positive customer experience.
• You enjoy working in a team with Claudia and Jasmin, actively contribute and at the same time convince through your independent and reliable way of working.