Housekeeping Manager 100% (m/f/d)

About the job

With its more than 165-year history, the Hotel Schweizerhof Bern & Spa is the most traditional hotel in the city of Bern. As a member of the Bürgenstock Collection, our hotel impresses with excellent service and offerings for guests from all over the world.

Our corporate culture is characterised above all by our flat hierarchy, collegial cooperation, and a good dose of humour and passion.

We are convinced that only satisfied employees can inspire our guests - that is why we offer a working environment that motivates, inspires, and encourages top performance.

We are proud to have officially received the "Great Place To Work ® Switzerland" award. This certification is based on the evaluations of our employees, who consider our workplace culture to be excellent. Hotel Schweizerhof Bern & Spa Great Place To Work® Switzerland.

Are you ready to create outstanding guest experiences with us while learning a lot and developing yourself? Then you are exactly right with us!

We look forward to your application for the open position as

Housekeeping Manager 100% (m/f/d)

Your daily work

• Operational management of the housekeeping area (including lingerie and floristry) in close cooperation with the Executive Housekeeper
• Independent organisation, coordination, and daily allocation of employees
• Deputising for the Executive Housekeeper during absences
• Ensuring cleanliness, order, and guest satisfaction according to internal standards (SDH/LHW), including quality checks in rooms and public areas
• Professional handling of guest requests and complaints
• Training, coaching, promotion, and motivation of employees
• Responsibility for uniform management and laundry supply
• Inventory, requirements determination, and material ordering
• Participation in budget planning, duty, and holiday schedules
• Close cooperation with Front Office, technical services, and other hotel departments
• Active involvement in the further development and optimisation of housekeeping processes

What we expect from you

• Completed vocational training in housekeeping, hotel management, or a comparable field
• Several years of professional experience in housekeeping in upscale hotels, ideally with initial leadership experience
• Independent, structured working style with high quality standards and an eye for detail
• Enjoyment of leadership as well as a communicative, solution-oriented team player
• Organisational talent, strong cost awareness, and resilience in demanding situations
• Very good German and English skills, any additional language is an advantage
• Very good MS Office skills and openness to digital hotel systems

Our benefits

• Generous discounts for hotel stays at the Bürgenstock Collection and member hotels of the Swiss Deluxe Hotels group as well as Leading Hotels of the World
• Benefits platform for employees with permanent discounts in various shops
• Regular events for employees (summer party, Christmas aperitif, and birthday meals)
• Support for professional training and development
• A complimentary hotel night for you and your companion
• Access to a Bern City Card

We look forward to your application and for questions, Raffael is happy to assist you by phone at 031 326 80 88 or by email.

Contact

Raffael Zgraggen, Human Resources Manager

raffael.zgraggen@schweizerhofbern.com / +41 31 326 80 88

Hotel Schweizerhof Bern AG, Bahnhofplatz 11, CH-3001 Bern