KPT Krankenkasse AG
Lugano e home office
Customer Consultant
- 19 October 2026
- 100%
- Permanent position
- Italian (Fluent)
- 6900 Lugano e home office
About the job
KPT is among the ten largest health insurers in Switzerland. Our customers' satisfaction is our success.
Our customer consultants are the first point of contact for our insured clients: they know every detail of our innovative products, explain the benefits clearly, and find the best solution for every request. Are you passionate about helping customers, explaining the world of health insurance, and winning them over with your knowledge?
*Benefits vary depending on the type of employment (e.g. temporary, fixed-term, temporary collaboration).
Our customer consultants are the first point of contact for our insured clients: they know every detail of our innovative products, explain the benefits clearly, and find the best solution for every request. Are you passionate about helping customers, explaining the world of health insurance, and winning them over with your knowledge?
Customer Consultant
What awaits you
- You provide advice to insured clients, identify gaps, and assist them in inbound and outbound processes to achieve optimal coverage, both by phone and in writing.
- With the commitment you bring every day, you contribute to the complete satisfaction of our customers.
- With your enthusiasm, you convey interest in our products to new customers.
- Complex requests? You obtain the right information from our specialised departments.
- Thanks to your sales talent, you can identify customer needs and offer tailored solutions from our product portfolio.
What we expect from you
- a completed basic education with initial work experience in the health insurance sector or in a contact centre
- interest in sales – ideally also experience in this field
- training as an AFA insurance intermediary or willingness to undertake it as soon as possible
- a strong customer and service orientation
- perfect written and spoken knowledge of Italian – any other language is a great advantage
Your benefits
Work and holidays
- 40-hour work week and flexible working hours
- Possibility to work from home
- 2-5 days of holiday, 30 days from the age of 50
- 24 and 31 December are paid holidays
- Paid 15-minute breaks both in the morning and afternoon
- Modern offices in a central location at Lugano station
Mobility
- CHF 300 rail coupon for an annual, route, or general (AG) subscription or half-fare PLUS
- CHF 2,200 Reka-Pay per year with 20% discount
- Annual half-fare subscription for business travel
Maternity and paternity leave, family
- 100% salary payment for a period of 16 weeks in case of maternity
- 100% salary payment for a period of 4 weeks in case of paternity
- Marriage allowance
Illness, accident, old-age provision
- 100% salary payment in case of illness and accident for a period of 2 years
- 50% of the premium for daily sickness allowance insurance and 100% of the insurance against non-occupational accidents
- KPT staff pension fund: 60% employer contribution and choice between 2 options
Continuing education
- Contribution to the costs of continuing education courses
- Diverse external and internal training and further education offerings
And furthermore...
- Contribution for basic insurance and attractive conditions for supplementary insurances
- Long-service gifts every 5 years
- Attractive brokerage bonuses for employees
- Free membership in the Commercial Employees' Association
- Discounts at partner companies (fitness & sport, family, car, insurance, culture and leisure)
*Benefits vary depending on the type of employment (e.g. temporary, fixed-term, temporary collaboration).
Technical questions?
Guglielmina Caforio
Team leader South Customer Centre
+41 58 310 95 08
Questions about the application?
Sabrina Ebermann
HR Business Partner
+41 58 310 92 28
We welcome direct applications. Our Terms and Conditions apply for personnel placement.
