Supporter LUKiS Portals 50-60%

About the job

The Lucerne Cantonal Hospital with locations in Lucerne, Sursee, and Wolhusen is a company of the LUKS Group and thus belongs to one of the leading hospital groups in Switzerland. The over 8500 employees are there around the clock with warmth, competence, and commitment for the well-being of the patients. The clinics and institutes of the LUKS Group offer medical services of the highest quality.

We are looking to strengthen our team immediately or by arrangement.

Supporter LUKiS Portals 50-60%

Lucerne

Your field of activity

• You are responsible for first-level telephone troubleshooting of reported problems related to MeinLUKS and LUKSLink by patients or referrers (1st Level Support)
• You inform patients and referrers about the proper use of the offered technical and application tools
• You enjoy handling written correspondence in the context of MeinLUKS & LUKSLink
• You proactively inform the LUKiS team about operational improvements or reports when these come from patients or referrers

Your experience

• You have completed training as a commercial clerk EFZ, are studying, or have several years of practical experience in customer support with good MS Office skills
• We are looking for an independent, service-oriented, and reliable personality with strong communication skills and enjoyment in customer contact
• You convince with very good German skills in spoken and written form
• With your friendly manner, you professionally handle questions and problems and score points with quick and uncomplicated assistance

Your perspectives

• As a central communication point, you receive problems and concerns from patients and referrers and can make an important contribution to the solution
• We offer you development opportunities within the LUKiS/Epic environment and you benefit from a wide range of internal training courses
• As the largest employer in Central Switzerland, we offer a very exciting, varied, and versatile working environment with attractive benefits
• Are you an upbeat, motivated personality looking for a new challenge? Then you are exactly right with us