Stadt Luzern
Luzern
Resident Services Specialist (90-100%) - Start Date: 1 March 2027
- 21 October 2026
- 90 – 100%
- Luzern
Job summary
Join our team to combine office work with meaningful tasks. It's a great chance to prioritize customers and contribute to community services.
Tasks
- Advise diverse customers at the counter and in the call center.
- Manage the residents' register and ensure proper registration processes.
- Participate in projects to enhance services and customer experience.
Skills
- You need a completed commercial education and service experience.
- Strong communication skills in German and English are essential.
- Positive attitude with a customer-oriented approach.
Is this helpful?
About the job
Do you want to combine office work with a meaningful activity and put customers first?
Your tasks
- You advise our diverse clientele both at the counter and in the call centre.
- You manage the residents' register and ensure the correct regulation of registration matters. This includes handling all issues related to registrations, deregistrations, changes of address, and residence regulations for Swiss and foreign nationals.
- You issue various official documents and provide information within the framework of data protection regulations.
- You engage in projects to further develop resident services and the entire population services, for example in the areas of digitalisation and improving customer service.
Your profile
- You have completed commercial training and have experience in the service sector.
- Ideally, you have worked in a residents' registration office and completed relevant further training, such as the federal specialist certificate in public administration or a comparable qualification.
- You convince with your positive attitude, can empathise with our customers, understand their needs, and respond in a customer-oriented manner.
- You present yourself confidently and friendly, work conscientiously and responsibly, actively contribute, and are open to new things.
- You think entrepreneurially, act sustainably, and value teamwork.
- You communicate very well in German and English. Additional foreign language skills are an advantage.
