Customer Service Employee – German & French

About the job

Customer Service Employee – German & French

Location: Lyssach | Workload: 80–100% | Start: immediately or by arrangement

You like people, animals and solutions? So do we.

A customer urgently needs information. A veterinary practice is looking for a specific product. An order needs to be adjusted. And in between, the phone rings.

Is that exactly your thing? Then read on.

For our Customer Service team at Provet AG / Covetrus, we are looking for a personality who enjoys working with customers, thinks ahead and takes pleasure in finding good solutions together with others. And because we serve customers throughout Switzerland, you will use both German and French with us every day.

What you will do with us

Customer Service with us is versatile. No day is exactly like the other.

In doing so…

• you will support our customers by phone and in writing in German and French.
• you will take orders and ensure they are processed quickly and reliably.
• you will answer questions about products, prices, availability and deliveries.
• you will assist with questions regarding orders and our webshop.
• you will handle complaints, returns and credit notes – straightforwardly and solution-oriented.
• you will find a way even with unusual customer concerns and involve the right colleagues.
• you will reliably maintain customer and order data in our systems.
• you will work closely with sales, product management, purchasing and logistics.

Does this suit you?

We don’t need a perfect CV. But a few things are important to us. You can confidently support our customers in German and French.

Additionally…

• you have a commercial education, training as a TPA or a comparable professional background. Experience in customer service or internal sales is an advantage.
• you enjoy contact with people and genuinely helping them.
• you work independently, in a structured and reliable manner.
• you are a team player, like to get involved and enjoy working with different departments.
• you feel comfortable using digital systems. Experience with Navision, Salesforce or other ERP/CRM systems is a plus.

And animals?

If you like animals: even better.

If you already come from a veterinary practice, the animal health industry or the pet care environment: even better.

What matters most is that you are enthusiastic about customer service and our industry.

Why Provet AG / Covetrus?

Our customers are veterinary practices, specialist retailers and other partners around animal health. What you organise and solve daily ultimately reaches where it is needed: with people who care for animals.

At the same time, you combine the advantages of an international company with a local team and short communication paths. You work closely with sales, product management, purchasing and logistics, can take responsibility and contribute your ideas.

And because a good working environment also includes flexibility, working from home is possible after the induction period.

Sounds like you? Then send us your CV. We look forward to getting to know you.