MediService AG
Zuchwil
15 hours ago
Employee / Staff Customer Base Management (m/f/d) 80%-100%
- 15 April 2026
- 80 – 100%
- Zuchwil
Job summary
Join our team to manage customer data and support services! Enjoy a dynamic work environment with great benefits.
Tasks
- Maintain customer, doctor, and wholesale partner data effectively.
- Provide order and billing information via email and phone.
- Handle customer complaints and process returns efficiently.
Skills
- Commercial training or experience in pharmacy assistance is ideal.
- Proficient in MS Office, especially Excel and Word.
- Strong communication skills in German; French or Italian is a plus.
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About the job
What you can achieve
- You are responsible for maintaining the master data of our customers, doctors, and wholesale partners
- You provide information about orders, services, and billing of our customers via email and phone
- You handle customer complaints and returns and issue credit notes
- You take over the first level support of customer accounts
What you bring with you
- You have a commercial education or training as a pharmaceutical assistant or druggist; career changers with office experience are also welcome
- Confident handling of MS Office (Excel, Word, Outlook) is a matter of course for you
- Even in hectic situations, you maintain friendliness and competence and communicate professionally and appropriately in writing and by phone
- You work reliably, independently, and responsibly
- You have confident German language skills in spoken and written form as well as French or Italian skills; English skills are an advantage
5 weeks vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (100% salary) and 20 days paternity leave (100% salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
