System Manager

About the job

• Responsibility for fulfilling and further developing the agreed Service Level Agreements (SLA) of the assigned systems as well as the official internal and external contact point during the usage phase
• Technical and commercial overall responsibility for the assigned systems including performance, cost, resource and risk controlling as well as regular reporting
• Assessment of system status, identification of risks and deviations, and initiation of appropriate measures to ensure the SLA and continuous optimisation of system availability, system performance, operating costs and service quality.
• Creation, calculation and professional representation of offers, service descriptions and project calculations within own area of responsibility
• Management of ILS tasks as well as change service within the framework of configuration management for the assigned systems according to specifications and processes, including representation of the company towards the customer
• Organisation and leadership of system-specific meetings as well as professional representation at customer, partner and internal meetings, combined with coordination of internal specialist departments and external partners to ensure timely and professionally coordinated service delivery
• Regular reporting to the line organisation and the customer on system status, performance indicators, costs, risks, deviations and measures as well as compliance with and implementation of processes according to IMS and customer requirements
• Function as an interface between customers, internal specialist departments, suppliers and external partners as well as participation in specialist groups by contributing system-specific requirements and experience

• Completed technical training with further education in the field of system technology, engineering, business administration or comparable
• Several years of experience in system support, technical service management or a comparable function with system responsibility
• Sound knowledge in technical system management, especially in the areas of system operation, system availability, configuration, changes, risks and performance monitoring, complemented by expertise in configuration management, ILS as well as in process and quality management systems
• Experience in technical and commercial control of services including cost, resource and performance controlling, preparation and calculation of offers, service descriptions and project services as well as coordination of interdisciplinary specialist departments and leadership of customers, partners and suppliers within own area of responsibility
• Confident handling of key figures, reports, risks, deviations and escalations as well as the ability to derive concrete measures from them
• Strong communication and negotiation skills with internal and external contacts
• High organisational skills as well as independent, structured and solution-oriented working style combined with pronounced sense of responsibility and the ability to assess technical, commercial and operational interests in a balanced way
• Fluent German and good English skills in spoken and written form

About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to the security of Switzerland every day. They ensure that the Swiss Army as well as other operational and security organisations can fully perform their tasks at all times.

• Completed technical training with further education in the field of system technology, engineering, business administration or comparable
• Several years of experience in system support, technical service management or a comparable function with system responsibility
• Sound knowledge in technical system management, especially in the areas of system operation, system availability, configuration, changes, risks and performance monitoring, complemented by expertise in configuration management, ILS as well as in process and quality management systems
• Experience in technical and commercial control of services including cost, resource and performance controlling, preparation and calculation of offers, service descriptions and project services as well as coordination of interdisciplinary specialist departments and leadership of customers, partners and suppliers within own area of responsibility
• Confident handling of key figures, reports, risks, deviations and escalations as well as the ability to derive concrete measures from them
• Strong communication and negotiation skills with internal and external contacts
• High organisational skills as well as independent, structured and solution-oriented working style combined with pronounced sense of responsibility and the ability to assess technical, commercial and operational interests in a balanced way
• Fluent German and good English skills in spoken and written form

• Responsibility for fulfilling and further developing the agreed Service Level Agreements (SLA) of the assigned systems as well as the official internal and external contact point during the usage phase
• Technical and commercial overall responsibility for the assigned systems including performance, cost, resource and risk controlling as well as regular reporting
• Assessment of system status, identification of risks and deviations, and initiation of appropriate measures to ensure the SLA and continuous optimisation of system availability, system performance, operating costs and service quality.
• Creation, calculation and professional representation of offers, service descriptions and project calculations within own area of responsibility
• Management of ILS tasks as well as change service within the framework of configuration management for the assigned systems according to specifications and processes, including representation of the company towards the customer
• Organisation and leadership of system-specific meetings as well as professional representation at customer, partner and internal meetings, combined with coordination of internal specialist departments and external partners to ensure timely and professionally coordinated service delivery
• Regular reporting to the line organisation and the customer on system status, performance indicators, costs, risks, deviations and measures as well as compliance with and implementation of processes according to IMS and customer requirements
• Function as an interface between customers, internal specialist departments, suppliers and external partners as well as participation in specialist groups by contributing system-specific requirements and experience