After-Sales Service Assistant

At CHANEL, we are committed to offering services that preserve the quality and longevity of our creations, while strengthening our clients' relationship with the House over time. 

Within the new CHANEL boutique in Zurich, a dedicated space welcomes clients for alteration, care and repair services, supported by a team of experts, artisans, and seamstresses. 

In this context, we are looking for an After-Sales Service Assistant for a 4- to 6-month internship, based in Zurich, starting in July/September 2026. 

Key Responsibilities 

As part of one of our Fashion boutiques, your main responsibilities will include: 

• Welcoming and assisting clients throughout the entire after-sales process, in line with CHANEL's client experience standards, after-sales service philosophy, and the CHANEL & moi commitment. 

• Helping embody the CHANEL & moi expertise by turning potential customer dissatisfaction into a positive experience and strengthening customer loyalty to the House. 

• Registering repair requests in internal systems, monitoring their progress, and updating their status throughout the repair process. 

• Communicating with all relevant stakeholders, including global, local, and external workshops. 

• Assisting in coordinating all product shipments, deliveries, and incoming goods. 

• Coordinating, when necessary, the availability of appropriate tools, equipment, and spare parts by managing dedicated orders and inventory. 

• Contributing to the continuous improvement of the workspace to enhance operational efficiency and workflow. 

• Acting as an ambassador for the CHANEL & moi commitment and participating in regular morning briefings with the sales team. 

Profile 

• Currently pursuing a degree in Business, Management, or a related field. 

• Previous experience in the luxury, hospitality, and/or retail sector is a plus. 

• Excellent interpersonal and verbal communication skills. 

• Strong organisational skills, attention to detail, and ability to prioritise tasks. 

• A strong sense of hospitality and a proactive, solution-oriented mindset. 

• Fluency in English and German, along with proficiency in standard computer applications. 

INTERNSHIP - After-Sales Service Assistant - Fashion Boutique (M/F) - July / September 2026 
 

• The House of CHANEL is committed to offering services aimed at preserving the quality and longevity of its creations and thus deepening the client’s relationship with the House over time.

• Within the new CHANEL boutique in Zurich, a space is dedicated to welcoming clients for alteration, care and repair services, with the presence of experts, artisans and seamstresses.

• In this context, we are looking for an After-Sales Service Assistant for an internship lasting 4 to 6 months, based in Zurich, starting in July/September 2026. 

Responsibilities: 

Integrated within one of our Fashion boutiques, your main responsibilities will be as follows: 

• You welcome and assist the client throughout the after-sales process, in accordance with CHANEL’s principles regarding client experience, the after-sales service philosophy and the CHANEL & moi commitment.

• You help embody the CHANEL & moi expertise and turn possible client dissatisfaction into a positive experience, strengthening their loyalty to the House. 

• You participate in registering repairs in internal software, ensuring follow-up and updating the status throughout the repair process. 

• You communicate with all stakeholders (global, local and external workshops). 

• You assist in coordinating all deliveries, shipments and product receipts. 

• You coordinate, if necessary, the availability of appropriate tools, equipment and spare parts by managing dedicated orders and stock. 

• You also contribute to improving the organisation of the space to gain fluidity. 

• You act as the relay for the CHANEL & moi commitment and participate in regular morning briefings with the sales team. 

Job Specifications / Profile: 

Student in higher education in business or management 

Experience in the luxury, hospitality and/or retail sector. 

Excellent interpersonal and oral skills. 

Organisation, rigour, sense of priorities. 

Sense of hospitality and ability to find solutions. 

Fluency in English, German and computer tools.