Customer Service Administration / Administration

About the job

The Association Information System Alliance Construction (ISAB) operates an information platform for the main and finishing construction trades ( www.isab-siac.ch ). This creates transparency regarding compliance with collective labour agreement provisions by companies in the construction industry and thus makes an important contribution to fair competition and the protection of working conditions in the Swiss construction industry.

Customer Service Administration / Administration (80-100%)

To strengthen our teams, we are looking for a committed, service-oriented personality.
In this versatile role, you will support the operation of the ISAB platform in the areas of customer service and administration. You will advise and assist our customers and partners in using the platform, handle administrative tasks, and work together with our experienced team on the further development of our services and tools.

Description of main tasks:

• Handling administrative tasks in the ongoing platform operation, especially validation of customer data and support of the onboarding process
• Advising and supporting customers and members in German, French and Italian by telephone and e-mail regarding the association's services and products
• User support in the use of the ISAB information system
• Creation, maintenance and further development of instructions, FAQs and other aids to support platform use
• Participation in the continuous improvement of processes and services in customer service and platform operation

Your profile:

• Experience in customer service, administration or a comparable function
• Good IT user skills, especially Microsoft 365
• Completed commercial or comparable education or training
• Very good knowledge of German as well as good knowledge of French and Italian

Your personality:

• You are service-oriented and enjoy contact with different stakeholders.
• You have strong communication and social skills and enjoy working in a team.
• You keep an overview even with a high workload and set priorities.
• You actively contribute and are interested in further developing existing processes and services.

We offer:

A secure job with a meaningful activity to protect fair competition and working conditions in the construction industry.

A flexible, self-responsible working model, short decision-making paths and a small, collegial and committed team.

Contemporary employment conditions and a flexible working model are also included. Your workplace is centrally located in Zurich and thanks to modern working methods, home office is possible after the familiarisation phase.

Contact: Nina Gadelia

Phone: 044 883 38 03 (If we are not reachable by phone, please leave us a message. We will be happy to call you back.).