ICT Supporter ERP 80 – 100 % (m/f/d)

About the job

Staff discounts for many leisure activities and services

ICT Supporter ERP 80 – 100 % (m/f/d)

True to the vision "We drive innovation to improve people’s lives," the Hamilton companies have been delivering solutions for the healthcare sector since 1950. We are an innovative pioneer in ventilators, automated pipetting and storage of samples, as well as the development of process sensors.

As part of the Business Unit Shared Services (SHS) of Hamilton AG, this area takes on central tasks for the Hamilton companies. Teams in HR, ICT, Corporate Communication, Facilities, and Finance ensure that processes run smoothly and employees worldwide are optimally supported.

This is what you can achieve:

Main tasks:

• Ensuring the stable operation of the ERP application through first-level support, troubleshooting, and administrative activities
• Receiving, analysing, and resolving malfunctions in close cooperation with key users and specialist departments
• Supporting and accompanying the business units in the application of processes in the ERP system
• Advising and assisting employees with technical queries
• Supporting key and end users in daily operational business
• Conducting technical onboarding/offboarding as well as managing accounts and permissions

Additional tasks / special tasks / projects:

• Collaboration with ERP engineers and developers as well as coordination of complex tickets
• Testing and professional approval of solutions in coordination with the specialist departments
• Support with changes and further developments in the ERP environment
• Interface function between business, ICT, and change management in the support context

What you bring with you:

Must-have requirements

• Completed training as an IT specialist or comparable qualification
• Sound knowledge of process workflows in a company
• Experience as a key user or in a comparable role in the ERP environment
• Basic IT understanding as well as knowledge of IT systems
• Good English skills, both spoken and written

Advantageous (not mandatory)

• Practical experience in first-level support / helpdesk
• Experience with ERP systems (e.g. D365, SAP)

Personal competencies

• Strong customer orientation and enjoyment in dealing with users
• Good communication skills
• Independent and structured way of working
• Teamwork and reliability

Learn more about career opportunities at Hamilton at jobs.hamilton.ch.

Do you share our values and feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating working environment but also various leisure activities and contemporary working conditions. Our informal culture promotes open communication and a pleasant atmosphere. Become part of a team where your skills are valued and space is created for innovative ideas. Interested? If you have any questions, please contact us at jobs@hamilton.ch and provide us with the following details:

Reference: JR-5986-fjb/

Applications by post or email unfortunately cannot be considered.

What We Offer

What We Offer

Green Sense: The healthy and sustainable staff restaurant

Sports & Fun – see what surprises lie in store

Advisory services provided by external partners for various life situations

Diverse opportunities for further training and development

An informal working environment

Compensation time for bridging days between Christmas and New Year

A dedicated pension fund with the possibility to choose from three options

Live Events are always very special; you get to see everyone you’ve been communicating with online throughout the year, and it feels like being part of a big family.