Customer Advisor Health Insurance 80 - 100% (m/f/d)

What is my role?

• ? Handling customer enquiries in 1st-level support via telephone, e-mail, chat and counter

• Advising on products, services and accounting as well as on insured administration

• Identifying and highlighting coverage gaps for customers

• Preparing quotes and processing document requests

• Generating sales leads from service enquiries and forwarding them to the sales team

• Processing simple mutations in the insurance area

What do I need to be successful?

• Strong customer orientation and enjoyment of direct customer contact

• Professional experience in a similar role, ideally in the health insurance sector with private customers

• Certification as an insurance intermediary VBV (health supplementary profile) is an advantage

• Teamwork, resilience and flexibility

• Strong communication and advisory skills

• Confident handling of MS Office and CRM systems

What are my benefits?

• People at the centre - appreciative corporate culture

• Modern working environment with development opportunities

• Professional and personal training

• Strong team with mutual support

What distinguishes the company?

The company combines personal customer care with innovative, digital health solutions and is characterised by an open corporate culture, short decision-making paths and a dynamic working environment.

Languages
German: C2 - Native level
Italian: B2 - Very good
English: an advantage
French: an advantage

Workplace
Zurich

Vacancy number
VA-X2U-Y84