Claims Handler: Motor Vehicle Damage

About the job

80%-100%, Bern / Smart Working

Shape your future - together with us!

Imagine you are the person behind the scenes when it comes to resolving motor vehicle damage claims. With your expertise and passion, you make a difference - for our customers who rely on your knowledge. Become part of our team and bring your individual strengths to an exciting challenge!

In the Customer Operations area, we shape the individual experiences of our customers in the event of damage and claims. They are at the centre of our attention and together with them we find the right solution. This way, with our customer-first mentality, we ensure the highest customer satisfaction.

What we offer you

We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible work model), annual working hours, 5 weeks holiday (6 weeks from age 50), holiday gift 2 weeks every 5 years, holiday purchase up to 10 additional days per year

Job and family: family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for caring for relatives and in challenging personal situations

Pension and insurance: attractive pension fund with extensive supplementary benefits including optional savings plans, up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year

Mobility: reimbursement for half-fare travelcard, Reka-Pay up to CHF 1,000 per year (20% discount), fleet discount, free e-charging station, AXA loan bicycles

Healthy balance in everyday work: free check-ups, annual health weeks, diverse exercise offers (online/offline), massage offers, relaxation rooms, employee care, online health portal, various seminars/events on health prevention & mental health

Development: 3 days individual learning time, free coaching, wide range of learning & development opportunities, financial support for further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on various topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for voluntary work (environment & social)

Your future workplace

Laupenstrasse 19, 3001 Bern

Apply now!

If you have any questions about this position, Fabio Frenguellotti, team leader, will be happy to assist you. By 058 215 58 55 and by email .

Diversity and inclusion are close to our hearts at AXA

Openness, respect and appreciation of differences and similarities are essential features of collaboration at AXA Switzerland. We want to promote equal opportunities and also remove barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time.

About AXA

At AXA, we believe that everyone has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterised by collaboration at eye level, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and give you the space to develop your strengths, take responsibility and engage in the team for new ideas. This way you can develop personally and shape the world of tomorrow with us - by protecting what really matters.

We look forward to your application!

For administrative and data protection reasons, only complete application dossiers (CV, certificates, certificates etc.) uploaded via the online application link will be considered.

We cannot consider applications for this position via recruitment agencies.

What to expect

• You independently handle complex property damage with in-depth coverage and liability assessments in the field of motor vehicle insurance, bicycle & moped liability insurance
• You identify and implement recourse possibilities, negotiate and represent your assessment to third parties and are effective in enforcing the claims of our customers in every area (liability, comprehensive)
• You have telephone and written contact with insured persons, injured parties, legal representatives and repair companies and also communicate negative messages in a customer-oriented, friendly and convincing manner
• You critically question existing processes, actively contribute your ideas and inputs and help us to advance and optimise them

What you bring

• You have a commercial basic education (or similar) and already have experience in the field of private insurance
• You have good oral and written communication skills, have strong negotiation skills and are characterised by a high level of service orientation and resilience - ideally you have knowledge of French, English and/or Italian
• You are open to change and see it as an opportunity
• You are fully committed to our customers and stand for honesty, openness and fairness - whether externally or internally
• You have the ability to think "out of the box" and can apply this in your daily work
• You bring innovation and humanity and are an enthusiastic team player