Customer Technical Advisor (m/f)

About the job

Customer Technical Advisor (m/f)

Build the future of heat treatment with us.

Family-run and successful company, a leader in its field for three generations, with around 110 employees, we are looking for a reliable and autonomous person to take on a varied and exciting challenge as a customer technical advisor.

Your responsibilities

• Technically advise customers
  You are the key contact for technical questions and competently support our customers in finding suitable solutions.
• Prepare offers and follow up orders
  You calculate and prepare offers, develop relationships with new customers, support trials and initial orders, and ensure timely and error-free order processing. You take into account the quality requirements specific to different sectors.
  
• Handle technical complaints professionally
  You analyse customer complaints, coordinate their handling, and actively contribute to a high level of customer satisfaction.
• Develop ERP data and processes
  You manage and optimise data in the ERP system and participate in the continuous improvement of our processes and working methods.
• Participate in projects and audits
  You take on responsibilities in optimisation projects and support customer visits as well as internal and external audits. As an interface between our customers and the Production, Development, Quality Assurance, and Logistics departments, you ensure professional and customer-oriented order follow-up.

Your expertise and personality

• Technical skills
  You have a basic technical education and a good understanding of production processes, ideally in heat treatment and metallurgy.
• Communication skills and customer orientation
  You communicate clearly and appropriately with your interlocutors and are fluent in French, German, and English.
• Experience in customer processes and order management
  You have experience in preparing offers, processing orders, and technical customer support.
• Proficiency with ERP systems
  You are comfortable using ERP systems as well as common Microsoft 365 applications.
• Sense of quality and standards
  You work according to quality standards such as ISO 9001 and define pragmatic, sustainable, and quality-oriented solutions in collaboration with customers and internal specialised departments.
• Autonomous and stress-resistant personality
  You work in a structured, conscientious, and reliable manner while maintaining an overview even in demanding situations.

What we offer you

• Varied tasks
  As an SME, we offer you a wide range of activities rather than limited specialisation.
• Flexibility
  Flexible working hours and at least 6 weeks of holiday allow you to maintain a good work-life balance.
• Development prospects
  Look forward to evolving in a stimulating environment offering autonomy and development opportunities.
• A friendly corporate culture
  A very family-like, professional, and collegial working environment with a flat hierarchy and fast decision-making processes.

The next steps:

Apply → Get to know each other → Take on responsibilities.

Would you like to put your experience at the service of an innovative industrial company and help us develop reliable solutions for our customers? We look forward to receiving your application. After an initial personal exchange, we will support you in your integration and offer you the opportunity to apply your skills in a forward-looking professional environment.
Join our team – we look forward to meeting you.

For any questions, please contact Monika Meier, Human Resources Manager, at 062 388 70 38 or by email at monika.meier@gerster.ch



Apply now Directly at the station
Härterei Gerster AG, Güterstrasse 3, 4622 Egerkingen