Customer Success Manager Agents (f/m/d) | 80–100% | Hybrid Working Model | Zurich

Company Description

Welcome to IAZI AG (a subsidiary of SMG Swiss Marketplace Group)

IAZI is one of the market leaders in real estate valuations in Switzerland with over 140 employees and locations in Zurich, Lausanne, and Goa in India. For over 30 years, IAZI has supported the national and international real estate industry with professional services, scientific analyses, and innovative software solutions. Our clients include owners, investors, project developers, and real estate financiers.

Our models are based on the largest nationwide data pool for the Swiss real estate market. With innovative solutions and the continuous development of our offerings, we actively drive the digitalisation of the real estate sector. For our next growth phase, we are expanding our customer support team and are looking for you as a Customer Success Manager Agents (80–100%).

Job Description

Your Responsibility
You are the first point of contact for our customers and ensure that they use our software solutions successfully and efficiently. You maintain long-term customer relationships, recognise needs early, and actively contribute to customer satisfaction and loyalty. At the same time, you make an important contribution to acquiring new customers and ensure smooth onboarding. You think ahead, identify potential improvements, and help us make our processes more efficient.

Your Tasks

• You look after our existing customers, develop customer relationships further, and identify additional needs and business potentials.
• You prepare offers and contracts and ensure smooth onboarding of new customers, including training and solution presentations.
• You provide customer support and coordinate the resolution of complex support cases. You ensure that customer concerns feed into the continuous improvement of our products.
• You maintain the CRM and prepare regular reports.
• You take care of invoicing.
• You contribute ideas to improve our processes and support their implementation.

Qualifications

What You Bring

Education & Experience

• You have a commercial education or a comparable qualification.
• You bring several years of experience in customer support, customer success, or the real estate industry.

Skills & Competences

• You enjoy customer contact, communicate convincingly, and find pragmatic solutions even in demanding situations.
• You have very good written and spoken German as well as good English skills.
• You are interested in digital solutions and have a good technical understanding.
• You work independently, in a structured and solution-oriented manner, and keep an overview even with several parallel tasks.
• You take responsibility, think entrepreneurially, and want to actively make a difference.

Advantageous

• French or Italian is a plus.
• Experience with SaaS products, APIs, or software integrations.

Additional Information

What We Offer You

• 6 weeks holiday (with the option to buy up to 10 additional days)
• 40-hour week
• 18 weeks maternity leave and 6 weeks paternity leave. Also applies in case of adoption.
• Flexible working models (work-life balance is very important to us)
• Access to platforms for mental health, wellbeing, and counselling
• Half-fare travelcard for public transport and 1st-class train travel between SMG locations in Switzerland

Recruitment Process

We believe that recruitment is a mutual encounter where both sides get to know each other.

What to expect with us:

• Video submission 
• Introductory interview
• Meeting with the hiring manager
• Case study & team-fit meeting

Apply now
Send us your meaningful CV and, if you like, further documents that show us why you are perfect for us.
We look forward to getting to know you!
 

#LI-Hybrid

About Us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies people's lives with forward-looking products.

SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes real estate (ImmoScout24, Homegate, Flatfox, CASASOFT, IAZI), automobiles (AutoScout24, MotoScout24), general marketplaces (anibis.ch, tutti.ch, Ricardo) as well as finance & insurance (FinanceScout24, moneyland.ch).

 

Disclaimer / Note for Agencies

SMG Swiss Marketplace Group AG primarily works directly with applicants. We do not accept unsolicited CVs or candidate profiles from recruitment agencies unless we have explicitly requested their support for specific positions.
All submissions without prior request by our Talent Acquisition team will neither be considered nor acknowledged.
We thank recruitment agencies for their understanding and cooperation in adhering to this policy.

About Us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies people's lives with forward-looking products.

SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes real estate (ImmoScout24, Homegate, Flatfox, CASASOFT, IAZI), automobiles (AutoScout24, MotoScout24), general marketplaces (Ricardo, tutti, anibis) as well as finance & insurance (FinanceScout24, moneyland.ch).

Disclaimer / Note for Agencies

SMG Swiss Marketplace Group AG primarily works directly with applicants. We do not accept unsolicited CVs or candidate profiles from recruitment agencies unless we have explicitly requested their support for specific positions.
All submissions without prior request by our Talent Acquisition team will neither be considered nor acknowledged.
We thank recruitment agencies for their understanding and cooperation in adhering to this policy.