Coordinator/ Agent (m/f/d) Emergency Call Centre (Day and Night Shift) 60%

About the job

Medicall is the unique Swiss service provider offering round-the-clock assistance to people worldwide. Every day, we support people in emergency situations with great dedication and expertise – this challenge guarantees an exciting and meaningful role.

Main Responsibilities

Imagine being able to support people in acute emergencies daily and directly contribute to their well-being and safety. With us, you are part of a highly motivated team in our 24-hour emergency call centre. You are the first point of contact for emergency calls and the crucial link to helpers and security/rescue organisations. This position not only offers you the opportunity to master challenges but is also an exciting and meaningful task.

• Answering incoming emergency calls by telephone
• Providing assistance to elderly and aged people
• Recording customer concerns
• Triage of emergency calls with private helpers or security/rescue personnel
• Ensuring occupational safety for lone workers

Your Skills and Talents

• Swiss German or German at native level and very good French skills are a must. Good Italian and English skills ideally complete your language profile
• You are flexible and willing to step in for others when support is needed
• Quick comprehension to act effectively in emergency situations
• Strong stress resistance and the ability to keep a clear head in challenging situations
• Empathy and social sensitivity, especially when dealing with elderly people
• Passion for interpersonal communication and customer service

• Willingness to work flexibly in different shifts on weekdays as well as weekends (including night shifts)
• You are technically proficient and can quickly familiarise yourself with various IT systems without difficulty

What Our Employees Appreciate About Us

• Employee-friendly shift work (long-term planning and good shift scheduling)
• Open and team-oriented corporate culture with high employee appreciation
• A dynamic work culture with fast decision-making processes and flat hierarchies
• Meaningful work for appreciative clients
• Above-average social benefits
• 26 days of holiday and 31 days from the age of 50
• Special conditions on insurance benefits as well as other fringe benefits
• Free parking spaces
• Possibility for home office for part of the workload (after training)