KPT Krankenkasse AG
Lugano e home office
Yesterday
Head of Ticino Customer Service Center
- 16 April 2026
- 100%
- Permanent position
- Lugano e home office
Job summary
Join KPT, a top Swiss health insurance provider, as a team leader. Enjoy a supportive work environment with flexible hours and home office options.
Tasks
- Lead a team of 13 customer consultants, focusing on their growth.
- Achieve sales and customer loyalty targets through quality service.
- Plan and execute effective marketing and retention strategies.
Skills
- Sales specialist training or business degree; insurance experience required.
- Strong decision-making abilities and customer orientation.
- Excellent communication skills in Italian and German.
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About the job
For our insured clients, the Customer Service Center is the first point of contact where they receive attentive and professional assistance. Do you have strong customer and service orientation qualities, experience leading a team, and stand out for your entrepreneurial spirit?
What awaits you
- You manage a team of about 13 customer advisors and are responsible for their technical and organizational development.
- Achieving sales and customer loyalty goals are essential factors in your work.
- Thanks to a high quality of service and advice, you ensure maximum customer satisfaction, constantly developing the support offer.
- With strong motivation, you handle the planning, implementation, and evaluation of the effectiveness of marketing and loyalty measures.
- You design, organize, and conduct targeted commercial prospecting activities.
What we expect from you
- Training as a sales specialist, sales manager, or in business administration, already holding the title of AFA insurance intermediary
- Several years of experience in the insurance sector (health)
- Proven experience in managing and developing employees
- Strong decision-making skills and assertive personality with a strong customer focus
- Excellent communication skills in Italian and German
Your benefits
- 40-hour workweek and flexible working hours
- Possibility to work from home
- 2-5 days of vacation, 30 days starting at age 50
- Paid holidays on December 24 and 31
- Paid 15-minute breaks both in the morning and afternoon
- Modern offices in a central location near Lugano station
- CHF 300 rail coupon for an annual, route, or general (AG) subscription
- CHF 2,200 in REKA checks per year with a 20% discount
- Half-price annual subscription for business travel
- 100% salary payment for a period of 16 weeks in case of maternity leave
KPT is among the ten largest health insurers in Switzerland. The satisfaction of our customers is our success.
