Customer Service Advisor Contact Centre

Customer Service Officer

You enjoy customer contact and like to take care of concerns, whether by phone or email, and you are also interested in the energy sector? Then become part of our customer service team!

What to expect

• Professionally competent telephone support and advice for our customers
• Processing written customer enquiries (emails and letters)
• Energy and product advice on electricity products
• Maintenance and management of customer history and customer data in SAP CRM
• Various administrative tasks

What you bring with you

• A completed vocational training in a commercial field or in another area with completion of a commercial school or equivalent further training and experience
• Enjoyment of telephone customer contact and the energy sector
• Confident oral and written expression
• Professional experience in a call centre environment, customer service or comparable experience
• Good MS Office - ideally also SAP/R3 - and CRM knowledge
• A quick grasp and good technical understanding
• Native German speaker, foreign language an advantage
• Communicative, service-oriented and flexible

Contact
Luca Turci
Team Leader Contact Centre










@Recruiter: Thank you for looking in. We are currently managing our recruitments without you.

Additional information
We all use informal address here. So that you don’t have to experience this uncomplicated culture only on your first day at work, we already communicate with you this way during the application process. Does that sound appealing to you? Then we are a good match! We look forward to your application.