Customer Service Manager Group (M/F)

About the job

To support the development of our activities and strengthen our Customer Service organisation, we are looking for a Customer Service Manager Group. This key role will help harmonise our practices, develop our teams, and ensure a high level of service for our clients nationally and internationally.

Customer Service Manager Group (M/F)

Your main tasks:

• Manage the daily activity of Customer Service and ensure an effective and smooth organisation of the teams.
• Manage, support and develop employees, promoting their autonomy, engagement, and skills development.
• Define priorities and organise resources according to client needs, commercial challenges, and team capacities.
• Ensure close coordination with sales teams, production sites, and international Customer Services to guarantee effective collaboration.
• Harmonise processes and working methods and encourage the sharing of best practices between different sites.
• Guarantee a high level of quality and excellence in customer service, developing a consistent and client-oriented approach.
• Manage KPIs and continuous improvement initiatives, in collaboration with key Customer Care functions.
• Develop and strengthen the positioning of Customer Service as a professional, structured, and essential function for performance and customer satisfaction.

Your profile

• A natural leader who enjoys uniting and supporting their teams with respect, kindness, and high standards.
• Strongly customer-oriented, committed to ensuring a quality of service that meets expectations.
• Goal- and results-oriented, with a pragmatic, structured approach focused on action and continuous improvement.
• Possessing a global and structured vision, interested in large-scale projects and international environments.
• Comfortable in multicultural environments and willing to travel regularly across Europe.
• Proficient in English (C1 level); knowledge of German is an advantage.

Do you identify with this profile and wish to take on a new challenge within an international environment? Then do not hesitate to apply!

Note: Only applications submitted via this channel will be considered and processed.