Mobility Genossenschaft
Rotkreuz
Customer Service Officer (m/f/d)
- 24 June 2026
- 100%
- Permanent position
- Rotkreuz
About the job
Workload: 80% - 100% / Location: Rotkreuz
What is important to you at work?
Co-creation? Self-fulfilment? Meaning? Balance? Challenge?
Co-creation? Self-fulfilment? Meaning? Balance? Challenge?
You get all this at Mobility. Because with us it’s not work, but: MORK – more than just work. As a pioneer of car sharing, we have experience with "changing the world". Do you want to help shape the transport transition in Switzerland and the path of Mobility? Then apply for this versatile role, where you can support our customers with advice and assistance and strengthen Mobility with your drive.
Your tasks
- You answer written customer enquiries by e-mail and chat on topics such as usage, invoices and offers. You always communicate in German, French and English in a solution-oriented and customer-focused manner
- You take care of administrative tasks such as processing fuel receipts, subscription changes and cancellations as well as other customer-related processes
- You are an important interface within Mobility, coordinating customer feedback and forwarding concerns to the right departments
- In our value stream organisation, you work closely with interdisciplinary teams of product managers, developers, analysts and other specialists and contribute to the further development of our processes and the customer experience
What you bring with you
- You have a commercial education and experience in customer service, customer correspondence or administrative tasks
- You speak fluent German and have French and English skills at level B2
- You work in a structured, reliable manner and enjoy working at the interface between customers, processes and various departments
- Your strong service orientation and solution-focused thinking distinguish you and motivate you to always find the best solutions for our customers
"I look forward to the communicative collaboration with you as my counterpart, where we can exchange ideas and support each other. Customer enthusiasm will be palpable as our DNA for everyone."
Jeannette Bossart, 24h Service Centre
Mobility as an employer
Shaped by appreciation and respect – that is Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We set high standards and provide individual support with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Shaped by appreciation and respect – that is Mobility as an employer. Our employees are our core competence, which we actively challenge and promote. We set high standards and provide individual support with targeted measures so that daily challenges can be handled independently and with commitment. Among other things, the unique corporate culture contributes to employees enjoying their work. Let yourself be convinced by the Mobility spirit and contribute to a meaningful business idea.
Excited and curious for more?
If you have any questions, I am happy to help.
Yannick von Ah
If you have any questions, I am happy to help.
Yannick von Ah
Value Stream Stay an active User
y.vonah@mobility.ch
y.vonah@mobility.ch
