Head of Patient Administration & Tariffs (80-100%)

About the job

Job Description

The Pallas Clinics specialise in ophthalmology and aesthetics. With over 350 employees at 17 locations, we are one of the leading providers in Switzerland.

Our Patient Administration & Tariffs department makes a significant contribution to a smooth patient process and ensures correct, efficient and timely billing. Together with our medical and administrative teams, it ensures that our patients and partners can always rely on professional and reliable handling. Quality, service orientation and close interdisciplinary collaboration are at the centre of our work.

For the management of our Patient Administration & Tariffs, we are looking for a responsible, strong leader with a service-oriented personality as

Head of Patient Administration & Tariffs (80-100%)

Responsibilities

• Professional and personnel management of the Patient Administration & Tariffs team
• Overall responsibility for the process from complete service recording through invoicing to payment receipt
• Ensuring correct, timely and tariff-compliant billing as well as high data and service quality
• Responsibility for accounts receivable management and handling of outstanding claims
• Clarification of rejections, complaints and complex billing cases
• Management of service and revenue controlling based on relevant key figures
• Ensuring the correct application and implementation of applicable tariff systems
• Monitoring tariff developments and deriving and implementing necessary measures
• Preparation and conduct of tariff and contract negotiations
• Optimisation and digitalisation of processes in collaboration with medical departments, finance, controlling and IT
• Conducting internal training and representing the organisation in relevant expert committees and networks

Job Requirements

• Completed commercial training, ideally with further education in finance or healthcare (e.g. specialist in finance and accounting, medical secretary, MPA or comparable qualification)
• Several years of professional experience in medical billing, preferably in hospital, clinic or healthcare sector
• Leadership experience or the motivation and potential to take on a leadership role
• Very good knowledge of tariff systems (TARDOC, outpatient flat rates, DRG, VVG) as well as social insurance and billing processes
• Confident handling of MS Office and ideally experience with ERP and clinical information systems (e.g. Microsoft Dynamics 365 Business Central/Navision)
• Strong quality awareness, high affinity for numbers as well as a structured, reliable and solution-oriented working style
• Fluent German in spoken and written form; additional language skills are an advantage
• Strong communication skills, assertiveness and enjoyment in working with internal and external stakeholders
• High service orientation as well as a pronounced sense of responsibility and organisational talent

Job Benefits

• A responsible leadership position with plenty of scope for design and the opportunity to actively further develop processes
• The chance to help shape the future of our billing and sustainably implement optimisation potential
• A committed, collegial team and an open corporate culture with short decision-making paths
• Varied tasks in an innovative and growing company in the Swiss healthcare sector
• Attractive employment conditions and diverse opportunities for professional and personal development
• A modern workplace directly at Olten station - conveniently reachable in around 30 minutes from Zurich, Bern or Basel

Sounds exciting? Then we look forward to your application and to meeting you in person!