Customer Service & Administration Clerk (40–60 %)

About the job

About us

HELP Media AG operates HELP.CH®, one of the established Swiss information and company platforms. HELP.CH has been online since 1996 and offers companies, organisations and private individuals comprehensive information and digital services.

Our network includes numerous specialised internet portals, including company directories, media and press platforms as well as innovative services around artificial intelligence (AI).

To strengthen our team, we are looking for a reliable, communicative and independent personality who enjoys contact with customers and business partners.

Your tasks

• Processing and answering customer enquiries by e-mail and telephone
• Preparation, dispatch and follow-up of quotations
• Advising our customers on digital services and offers
• Telephone and written clarifications with customers and business partners
• Correspondence and coordination with existing and new partners
• Maintenance of customer information and administrative data
• General commercial and organisational tasks in daily business

Your profile

• Commercial training (KV) or comparable professional experience
• Very good German skills in spoken and written form
• Friendly, professional and customer-oriented manner
• Independent, careful and reliable way of working
• Confident handling of e-mail, MS Office and digital tools
• Enjoyment of communication, organisation and varied tasks
• Interest in the internet, digital media and new technologies

Experience in customer service, administration or quotation management is an advantage. Knowledge of artificial intelligence (AI) is welcome but not a requirement.

What we offer you

• A varied part-time position in an established Swiss internet company
• A workload of 40–60 % over two to three full days per week
• Agreed fixed working days
• Independent work with short decision-making paths
• Direct contact with customers, business partners and management
• A collegial team and an interesting digital working environment
• Insight into modern internet platforms and AI applications
• A long-term collaboration with development opportunities

Workplace and start date

Interested?

Then we look forward to receiving your application with CV and relevant references.

Please send your documents by e-mail to jobs@help.ch, with the subject "Application Customer Service & Administration".

HELP Media AG

HELP.CH® – Swiss information and company platform since 1996