IT Support Champion
PIDAS Aktiengesellschaft
Dübendorf
Key information
- Publication date:02 September 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Dübendorf
Job summary
Join our team as an IT Support Champion at a dynamic company! Enjoy a positive work environment with growth opportunities.
Tasks
- Analyze and resolve IT issues and requests via phone and chat.
- Provide remote support in both German and English languages.
- Act as a liaison between end users and technical teams for solutions.
Skills
- Completed IT education or equivalent work experience required.
- Strong knowledge of Microsoft operating systems and MS Office.
- Excellent communication skills and empathy in user interactions.
Is this helpful?
Your Tasks
- Receiving, analyzing, and resolving IT issues, questions, and change requests (by phone & in writing)
- Remote support in German and English
- Classification and forwarding of tickets to 2nd level support
- Interface between end user and technology – you translate needs clearly and solution-oriented
- Responsibility for high user happiness and a consistently positive service experience
What you bring
- Completed training in computer science or equivalent professional experience
- Good knowledge of common Microsoft client operating systems and MS Office
- Confident handling of IT systems and joy in technology
- Empathy, patience, and strong communication skills in direct contact with users
- Experience in healthcare is an advantage
- Team player who lives and wants to further develop service excellence
Your Profile
- In-house Champions Academy
Open corporate culture with room for ideas & participation
Modern infrastructure & home office
Good accessibility by public transport – free parking spaces
Regular team events & exchange formats
- Internal development opportunities
Your Impact
You are more than an IT supporter – you are a Support Champion.
With your contribution, you make technology human, connect Bots & Brains, and build with us the smart service desk of the future.
Your Contact Person
Timo Plattner
Chief People Officer
