Customer Advisor Pension Fund Administration (all genders) 80 - 100 %

About the job

In the heart of Zurich as well as in Winterthur and Lausanne, over 80 motivated employees work daily to successfully implement our core competencies in the administration, consulting, and management of autonomous pension funds. As a leading outsourcing partner in the Swiss pension fund sector, we place great value on respectful, fair, and social interaction – both with our customers and within our team. At the Zurich location, we are looking for a service-oriented personality with professional expertise in the area of «technicalAdministration».

You enjoy customer contact, like working with numbers, and want to further develop your expertise in occupational pensions? With us, you can expect a varied role with a lot of personal responsibility, direct customer contact, and a strong team behind you. We support you specifically in your professional development and enable you to continuously expand your knowledge in occupational pensions through internal training. After a structured and individually tailored induction, you will take on the following tasks:

Tasks

• You support our mandate managers in the administrative management of pension funds.
• You advise and assist HR managers and insured persons by phone and in writing.
• You are responsible for handling all business transactions such as entries/exits, salary changes, and retirements.
• You process early withdrawals, purchases, and divorce cases.
• You take on further administrative and organisational tasks.

Requirements

• Initial professional experience, ideally in occupational pensions (also suitable for returnees).
• Training or further education in occupational pensions is a great advantage.
• Confident German language skills, both spoken and written.
• French and English skills are an advantage.
• Accustomed to working accurately and efficiently and providing good customer service.
• Independent and solution-oriented working style.
• Team spirit and strong social skills.

What we offer

• A well-coordinated team that supports you with experience and commitment
• A versatile and challenging role that demands and develops your skills
• Flat hierarchy, informal culture, and short decision-making paths
• A flexible annual working time model, home office, and additionally 14 days off per year possible
• An extra day off on your birthday because your special day truly belongs to you
• 16 weeks maternity leave
• Fully equipped cafeteria with coffee, tea, mineral water, and fruit as well as a sponsored mid-morning snack
• A creative room with darts and table tennis to clear your head and stay creative
• A very attractive pension scheme and a progressive employer

With helpfulness and mutual respect, we promote a positive and cooperative working atmosphere. Fun and joy at work are very important to us. If commitment, a strong service orientation, and a sense of community are as important to you as they are to us, you belong with us.