System Process Specialist - SAP EWM & MM

About the job

System Process Specialist - SAP EWM & MM - Warehouse Logistics / Spare Parts Processes / Materials Management / Warehouse Management / MM/Spare Parts / Change Management / 2nd-Level Support / Error Analysis / Process Optimisation / German / English

Background:

As a System Process Specialist (SPS) in the Site Service SAP Support & Service Team, you are responsible for the end-to-end support of the SAP EWM and MM systems.

You act as the central contact person for key and end users and are an important part of the ASPIRE 1 Stop-Shop (1SS). You have a solid understanding of Warehouse Management (EWM), logistics for spare parts processes (MM/Spare Parts) and work closely with the business community to support and optimise IT applications and daily operations. In doing so, you act as a trusted advisor and mediator between the specialist departments (logistics/warehouse/spare parts) and the global IT teams.

Additionally, you play an important role in error analysis, user training, and supporting process improvements.

The perfect candidate:

As the ideal candidate, you bring a degree in business informatics or a logistics qualification as well as at least 3 years of experience in supporting SAP EWM, MM and S/4HANA. You possess in-depth process knowledge in intralogistics and confidently manage incident and change management at the interface between end users and 2nd-level support. With strong analytical skills, you quickly resolve disruptions in ongoing warehouse operations and actively contribute to process optimisations. Fluent German and English skills as well as an agile, customer-oriented working style - ideally complemented by experience in a regulated GxP environment - complete your profile.

Tasks & Responsibilities:

• End User Operation Support & Incident Management
• First-level support for SAP EWM, SAP MM (Spare Parts Management) and related systems (on-site and partly remote).
• Troubleshooting and error resolution for S/4HANA, SAP EWM and related IT systems (e.g. MGD, mobile data capture devices/scanners, warehouse automation interfaces).
• Central point of contact for end users and business stakeholders on IT-related questions and requests from the areas of storage, materials management and spare parts logistics.
• Interface to 2nd-level support and global team support: escalation of complex issues, assistance in clarifying requests and ticket follow-up to ensure timely solutions.
• Process support & optimisation
• Supporting end users in submitting new process improvement ideas, taking into account process dependencies (e.g. interface spare parts procurement MM to maintenance EAM) and system impacts.
• Change management & training
• Participation in change processes with system impacts, including description, coordination and testing of changes.

Must Haves:

• IT degree (business informatics) or a logistics/commercial qualification (e.g. warehouse logistics specialist) with strong IT affinity
• 3+ years of experience with SAP R/3 as well as good knowledge of SAP S/4HANA (strong focus on SAP EWM and SAP MM / Spare Parts Management).
• Good process knowledge in intralogistics, warehouse management, goods receipt/issue, material flow as well as spare parts management / maintenance spare parts.
• Experience with support processes and tools for incident and change management (e.g. ServiceNow).
• Strong analytical skills for error analysis, troubleshooting and problem solving in ongoing warehouse and material operations.
• Very good technical documentation and communication skills in German and English.
• Strong customer orientation, agile mindset as well as high stability, flexibility and speed in finding solutions.

Nice to haves:

• Experience in pharmaceutical production or a comparable regulated industry (GxP environment advantageous).

Reference No.: 925246
Role: System Process Specialist
Industry: Pharma
Location: Kaiseraugst
Workload: 100%
Start: Asap (latest start: 01.12.2026)
Duration: 12++ months
Deadline: 27/09/2026

If this position has piqued your interest, please send us your complete CV. If this position does not quite match your profile and you would like to receive other positions directly, you can also send us your CV via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions, or our attractive payroll-only programme: +41 41 760 77 01.

About us:

ITech Consult is an ISO 9001:2015-certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in placing highly qualified candidates for temporary staffing in the fields of IT, life sciences, and engineering. We offer temporary staffing and payroll services. This is free of charge for our candidates, and we do not charge any additional fees for payroll services.