Service Desk Employee ICT 100%

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Welcome to Certas – the Swiss market leader in professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on the latest technology, highest quality, and absolute reliability. Day by day, we take the crucial step forward so that people can feel safe in their homes, during their leisure time, and at work. In our certified alarm centers in Zurich, Lausanne, and Lugano, our employees ensure that everything runs smoothly in case of an emergency – for private households, businesses, and the public sector.

Would you like to contribute to ensuring that help arrives exactly when it is needed?

Then become part of our team in Zurich as:

Service Desk Employee ICT 100%

YOUR MISSION WITH US

You are the central first contact for ICT inquiries and issues at our locations throughout Switzerland (1st-Level Support)

You analyze, document, and classify requests in the ticket system and forward them to the relevant departments if necessary

You advise our internal customers by phone, email, or remotely, in German and French

You assist with standard installations and user inquiries regarding software and hardware

You accompany the onboarding process for the technical equipment of new employees

You contribute your ideas for the ongoing improvement of our service processes

You have approximately 20% travel activity within Switzerland

WHAT WE OFFER

We are a motivated, open, and professional team.

Your workplace is conveniently located near Zurich-Wiedikon train station

You have the opportunity to work up to 40% of your workload from home