Customer Service Representative (m/f/d)

About the job

As a Customer Service Representative, you are the central contact person for our customers in Western Switzerland and Ticino. With your open manner and organisational talent, you ensure that orders, delivery dates, and customer concerns are handled professionally and straightforwardly. Together with the Area Sales Manager, you look after the sales area and contribute to high customer satisfaction.

Your main tasks: 

• Independent administrative customer support in the internal service
• Complete order processing from quotation to invoicing
• Monitoring and ensuring material availability and delivery dates
• Supporting the Area Sales Manager in achieving targets
• Handling product and service complaints and ensuring a quick and sustainable solution
• Entering market and customer data into the CRM database and keeping it up to date
• Intensive customer care to ensure 100% customer satisfaction
• The area of responsibility is to be expanded at a later date to include quality management of ALBIS Switzerland AG

What you bring with you:

• Completed commercial or technical basic training
• Confident handling of common Microsoft Office applications as well as SAP HANA
• Strong communication skills and enjoyment of direct customer contact
• Ability to work independently in a small team
• Very good German skills in spoken and written form
• Good French and English skills are essential for this role
• Italian language skills are an advantage

What we offer you:

• Attractive BVG solution: Our pension fund benefits go beyond the legal requirements
• Comprehensive insurance coverage: We cover the premiums for daily sickness benefits insurance (KTG) as well as for mandatory and voluntary accident insurance (UVG and UVGZ)
• Flexible working hours
• Possibility for home office

Sounds like your next job?

Then apply directly online. We look forward to learning more about you.