St. Moritz

Reservation Supervisor (m/f/d) fixed-term until the end of the 2026/27 winter season

OUR VISION - We give time its value back.

As a passionate host, you are exactly right with us. Start from September 2026 or by arrangement

Employment fixed-term until the end of March 2027

🎯 YOUR PROFILE

Completed commercial vocational training

At least 2 years of professional experience in reservations in 4* or 5* hotels

Fluent German and English skills are required, any additional language such as Italian is an advantage

Strong service orientation, high quality awareness and attention to detail

Well-groomed appearance, professional manners and friendly demeanour

Empathetic and discreet personality, as well as willingness to go the extra mile

📄 YOUR TASKS

Careful input and management of guest and reservation data in our hotel software "Protel"

Acceptance and processing of all individual reservations, incoming system bookings as well as handling rebookings and cancellations

Monitoring of option dates and reconfirmations

Creation and evaluation of various statistics

Ensuring smooth operation based on checklists, control of specifications according to LQA, Forbes and (ISO)

Close cooperation with the Front of House team

Active upselling of hotel services

Completion of all other tasks arising in reservations

Support and deputising for the Reservation and Revenue Manager

OUR BENEFITS - This is what you can expect from us:

Attractive staff accommodation near the hotel

Balanced menu offer in our staff restaurant "Le Bistro" during the winter season

Yoga for employees, as well as monthly pool evenings & use of our fitness centre during the winter season

Preferred conditions and discounts with our partners (e.g.: Update Fitness, in-house sports shop)

Special rates for overnight stays in our houses of "The Tschuggen Collection" as well as the Swiss Deluxe Hotels

If you feel addressed - apply now!

We look forward to receiving your application dossier - preferably digital:

Cover letter

Complete CV including photo

Work certificates & diplomas

Yvette Bodo

Via J. Badrutt 11

7500 St. Moritz

hr@carlton-stmoritz.ch

T: 081 836 7017

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